Using the Showpad Help Center

The Help Center is the first stop when you need answers. Here, you can learn why and how you should use a feature. We also provide tons of additional useful resources we know you need for your success.

We are here for you

The quick way to awesomeness

• Browse categories and view articles
• Find answers quickly with search functionality
• View updates and information in the navigation bar
• Check the system status

Do this step by step

Browsing categories and viewing articles

The Help Center has three main categories. Depending on your role within your organization, you can find the following information:

• Administrators set up and manage Showpad content, coaching, and users
• Users/sales leaders share and use content by using the Showpad apps and integrations
• Developers create magic by using Showpad's API, SDK, and HTML apps

• To browse all content, open the categories and browse through the available sections.
• When opening an article, you'll see corresponding articles in that section on the left side of the screen.
• Related articles can be found at the bottom of the page.
• We value your feedback! At the bottom of each article, you will see an option to submit feedback. Start by clicking Yes or No to let us know if you found the article helpful. Then, optionally, add written feedback. Type your feedback and click Submit. Please understand that we’re not able to respond to your submission.

Finding answers quickly

The fastest way to find what you seek is to use search functionality. Type your question, and you will automatically see article suggestions.

Search like a pro using these tips and tricks.

• Use keywords rather than a complete sentence.
• Enclose a word or phrase in double quotes to search for articles that include only that word or phrase.
• To exclude results containing certain words, place a minus sign before each word. Example: "share assets" -email -link

Pinpoint what you need by using the features on the search results page.

1. View color-coded tags in the breadcrumb navigation to identify search result categories.
2. See a snippet of the article with your search terms in bold and italics.
3. Use the left menu to select a source and type of information. If looking for an article, isolate by category. If searching within the community, select a relevant topic.

Viewing updates and information in the navigation bar

The top menu gives you access to helpful Showpad info and updates.

• The News menu houses the What's New, What's Coming, and Release Notes articles, which inform you of all upcoming or recently released features.
• The Resources menu is where you can view the System Status and Requirements pages, Download Links or the Showpad apps, Glossary, Features by Platform table, Showpad Academy, and the Showpad website.
• The Support Guide is where you can learn how to use the Help Center and Community, or how to engage our support team.
• The Language menu allows you to view the Help Center information in English, French, or German. 

Seeing the system status

For scheduled downtime or if there's an issue with the Showpad platform or integrations, we inform you by showing a notification on our Help Center.

You can always check if Showpad is experiencing an outage by going to our System status page.

You can also receive email notifications about incidents by clicking the Subscribe To Updates button.

Note: Want to get to know us? You can meet our support team here.