Generative-AI FAQ

Frequently Asked Questions: Generative-AI 

Read on to find some general questions and answers regarding the Showpad features that use Generative-AI to provide users with content. 

It’s important to remember that AI-generated results may contain inaccuracies or unpredictabilities; be sure to review and validate responses before using them. 

Quality Assurance and Continuous Improvement

Can I customize the generative AI results to better suit my organization's language and style?
The content and style of generative AI currently cannot be changed by admins.

Does the AI get better over time?
Our AI models are not trained on your intellectual property, limiting risk exposure for your company. However, we do take steps to improve the quality of these summaries by analyzing usage data, listening to customer feedback, and prioritizing improvements that deliver a better customer experience.

How do we provide feedback on the generated content to improve the AI?
Users can interact with the thumbs-up or thumbs-down buttons that appear with every generative AI response to indicate whether it was helpful. This feedback helps Showpad evaluate how we can improve the feature and provide better summaries in the future.

What measures does Showpad have in place to ensure the accuracy of AI-generated content?
We instruct the AI model to be factual and only draw from the source material (which is always a single document). The summaries delivered are based exclusively on your original content. That said, Showpad believes that AI should be designed to augment and not replace the role of humans in your sales enablement process. We recommend a layer of human oversight to ensure the factual accuracy of the AI-generated responses and that you interact with the provided feedback mechanisms to help improve the quality of these responses.

Data Privacy and Security

Who controls AI-powered content, and where are they hosted?
AI-powered content is controlled by Showpad and hosted on its Amazon Web Services environments.

Your documents (inputs) and asset summaries (outputs):

• are NOT available to other customers.
• are NOT used for automatically improving AI models.
• are NOT used to improve any 3rd party product or service.
• do NOT interact with any services operated by third parties outside of our managed secured cloud environment (e.g. Third-party services like ChatGPT / OpenAI API)

Are my documents and AI-generated responses shared with other customers?
Keeping customers in control of their own data is our highest priority. Showpad does not make your data available to other customers. We do not use your data to improve AI models automatically. We safeguard our customers' data through robust security controls and will never use your data to improve any 3rd party product or service.

Is my data used to improve/train AI models or third-party products?
No, your data is not used to automatically improve AI models or enhance any third-party product or service.

How does Showpad ensure data privacy in generating AI responses?
We prioritize the security and privacy of your data. No customer data is transmitted to new data processors during the generation process, and we do not share customer information outside of our managed, secured cloud environment.

Where can I read more about Showpad’s data privacy and security policies?
Our data security and privacy policies are available on our website.