The thing I like most about being a part of the technical support team is the constant change in day-to-day activities you encounter. Everything from helping a new user on-board, working with IT teams on implementing the latest integration for their environment, to collaborating with colleagues on documentation to ensure they are accurate and up-to-date. All with the ultimate goal of improving and learning something new in the process. When I’m not in the office, I enjoy watching movies, playing games of all kinds(board, card, video), hiking, snowboarding and spending time with my family.
Support is like constantly switching professions. You first start as a doctor, carefully listening to a patients pains, but then immediately grab your detectives magnifying glass and dive into the mysterious case. After finding the culprit, you direct the engineering teams like an air traffic controller who has to land five planes on the same airstrip. Finally, when everyone arrived at their destination, you transform the technical gibberish to an essay like a real translator. When I am not riding my motorcycle, I enjoy this great opportunity and pretend I am every single one of these experts!
Finding out the real issue is only the beginning of technical support. Our goal is to come up with the most complete and satisfying solution possible. To be in Showpad support is to be among the most gracious, helpful and hardworking people I’ve ever worked with! I am inspired by our consistent efforts to improve our skills and elevate the team. During my off time, you’ll find me attempting the traveling salesman problem with my bicycle and a clutch of Portland breweries.
As I have always enjoyed puzzles, detective series and helping people, joining the team of customer experience engineers sounded like just the right place where to be. Issues are never easy and no one ever feels happy to face them. Thus, as an optimist, I see it as a challenge to create (or keep) the smiles on everyone faces. This for the customers, but also within the team. I gather the energy to do this from our awesome team, working out, and discovering new places.
Travis here! The thing that has always drawn me to Technical Support and has kept me in the Support world for the better part of a decade is the joy of helping each person I interact with find success. I look at every inquiry, issue, or request as a unique learning experience for both myself and my audience. I sympathize with customers when things don't work the way they should and I love when a simple idea can connect the dots to solve an issue, especially when the issue is complex. I live to learn and the beauty of Technical Support is that there is always an opportunity to do so. When I'm not supporting Showpad Customers, Partners, and Developers, you might find me playing music and singing, coding something, gaming, or enjoying the great outdoors and all they have to offer.
"Cedric? That's my favorite Harry Potter character!" I'm quoting an unknown hotel receptionist to let you know my name. The wizardry I do for the Showpad support team is managing and updating the Help Center you're currently visiting. I feel satisfied when describing complicated information as easy as possible. When not updating Showpad articles, I'm creating music, flying drones, and watching rocket launches on YouTube. That's what wizards do, right?
I fell in love with being part of a support team pretty much from day one. After being in customer-facing, service-oriented positions for over 20 years, I deeply appreciate support's wonderful blend of people, connection, technical concepts, problem-solving, and making someone's day. Here at Showpad, I have the honor of serving as the leader of our global support team. I'm lucky to have such a wonderful and inspiring team. You know what I'm talking about, you work with them on the cases you file and read the articles they write! They even indulge my love of cats; they encourage it. Or, at least they humor me and sometimes wear the silly cat shirts I gave them.
Hi, I'm Michaël. Happy to help you out with your technical Showpad questions. When I'm not out there helping out my fellow humans, I like watching and discovering street art (huge Banksy and Space Invader fan). I enjoy thinking of my own creative projects, which include woodworking and improving my luthier skills.
As part of the Support team here at Showpad, I find great satisfaction in helping our customers understand our product in a straight-forward and meaningful way. As I've learned along the way, technical concepts don't need to be overwhelming. It's all about keeping it simple - and this is what I try to do when working on the Help Center you're visiting right now. When I'm not writing How-Tos and learning the ins and outs of our product, I enjoy all the perks of living in Portland: beer, food, exploring the outdoors, food, and (of course) hanging out with my dog.
You can call me Kathy or Katie, I'll make sure to look up for both names. This is the result of being part of a kick-ass global team and me being undecided which name I like most. In between coaching the customer experience engineers in EMEA, helping our customers, meeting with the engineers and the team in the USA, I’d like to free my mind while running, swimming and eating chocolate, ice-cream or cake (or combined). Don’t ever let me choose between a cat or a dog.