Get to know us
Jesse
The thing I like most about being a part of the technical support team is the constant change in day-to-day activities you encounter. Everything from helping a new user on-board, working with IT teams on implementing the latest integration for their environment, to collaborating with colleagues on documentation to ensure they are accurate and up-to-date. All with the ultimate goal of improving and learning something new in the process. When I’m not in the office, I enjoy watching movies, playing games of all kinds (board, card, video), hiking, snowboarding and spending time with my family.
Tanguy
Support is like constantly switching professions. You first start as a doctor, carefully listening to a patients pains, but then immediately grab your detectives magnifying glass and dive into the mysterious case. After finding the culprit, you direct the engineering teams like an air traffic controller who has to land five planes on the same airstrip. Finally, when everyone arrived at their destination, you transform the technical gibberish to an essay like a real translator. When I am not riding my motorcycle, I enjoy this great opportunity and pretend I am every single one of these experts!
Elaine
Finding out the real issue is only the beginning of technical support. Our goal is to come up with the most complete and satisfying solution possible. To be in Showpad support is to be among the most gracious, helpful and hardworking people I’ve ever worked with! I am inspired by our consistent efforts to improve our skills and elevate the team. During my off time, you’ll find me attempting the traveling salesman problem with my bicycle and a clutch of Portland breweries.
Travis
Travis here! The thing that has always drawn me to Technical Support and has kept me in the Support world for the better part of a decade is the joy of helping each person I interact with find success. I look at every inquiry, issue, or request as a unique learning experience for both myself and my audience. I sympathize with customers when things don't work the way they should and I love when a simple idea can connect the dots to solve an issue, especially when the issue is complex. I live to learn and the beauty of Technical Support is that there is always an opportunity to do so. When I'm not supporting Showpad Customers, Partners, and Developers, you might find me playing music and singing, coding something, gaming, or enjoying the great outdoors and all they have to offer.
Cedric
"Cedric? That's my favorite Harry Potter character!" I'm quoting an unknown hotel receptionist to let you know my name. The wizardry I do for the Showpad support team is managing and updating the Help Center you're currently visiting. I feel satisfied when describing complicated information as easy as possible. When not updating Showpad articles, I'm creating music, flying drones, and watching rocket launches on YouTube. That's what wizards do, right?
Michaël
Hi, I'm Michaël. Happy to help you out with your technical Showpad questions. When I'm not out there helping out my fellow humans, I like watching and discovering street art (huge Banksy and Space Invader fan). I enjoy thinking of my own creative projects, which include woodworking and improving my luthier skills.
Kaitlin
As part of the Support team here at Showpad, I find great satisfaction in helping our customers understand our product in a straight-forward and meaningful way. As I've learned along the way, technical concepts don't need to be overwhelming. It's all about keeping it simple - and this is what I try to do when working on the Help Center you're visiting right now. When I'm not writing How-Tos and learning the ins and outs of our product, I enjoy all the perks of living in Portland: indulging in the beer and food scene, exploring the outdoors whether it's the woods or the beach, and (of course) hanging out with my dog.
Kathy
You can call me Kathy or Katie, I'll make sure to look up for both names. This is the result of being part of a kick-ass global team and me being undecided which name I like most. In between coaching the technical support engineers in EMEA, helping our customers, meeting with the engineers and the team in the USA, I’d like to free my mind while running, swimming and eating chocolate, ice-cream or cake (or combined). Don’t ever let me choose between a cat or a dog.
Mary
My goal as a member of the Support team here at Showpad is to provide easy to comprehend how-tos to help you, our customers, get answers effortlessly. I’m aiming to keep things simple and facilitate conversation and engagement in our Customer Community. When I’m not at Showpad, you could find me in a hot yoga class, or biking to breweries around Portland!
Steve
Hey - I am Steve and I am super excited to be here. I have never been a part of a team comprised of such smart, diverse, and genuinely caring individuals Krittens! What a great recipe for a productive and successful support team. Outside of work, I play ice hockey and the guitar. I also enjoy traveling, photography, fishing, chess, and wine. Have you ever tried a Sauternes with a little Gorgonzola on the side?
Keith
In many ways, I kind of tumbled into the world of support but have found it to be one of the best decisions of my life. I am a true believer in the idea that “you can’t do it alone” and there is nothing more rewarding than helping people be successful in their goals. The best thing about working in support is that you have the wonderful opportunity to engage with a lot of customers as well as a lot of different people and teams within the organization, and of course, be a part of an amazing team. As for a bit about myself personally, I am drawn to the worlds of music and languages. If I am not at the office, I am probably behind a piano or playing my saxophone, or at some musical venue enjoying a show because music makes my world go round. I also love learning new languages because it's like opening a door to a new world.
Francisco
Hello there! I’m Francisco and I’m incredibly happy to be part of the Support Team, working together with such extraordinary, kind and very talented people that share the goal of helping others. I immediately knew that I was in the right place as soon as I saw the team values. But, there was one that instantly caught my attention, for being one of my life’s mottos: "to understand and care".
In between improving our Help Center with videos and helping customers with all types of questions, you might see me in a street near you pointing my camera towards the most diverse subjects, enjoying a good movie at the cinema, jamming with my guitar or cooking while I listen to the beautiful sound of a vinyl disc. As a Portuguese, I’m also a football lover, of course.
Ben
Before I joined Showpad, I did a lot of everything at a small company, but mostly it was technical support. I have always enjoyed helping people. From the little kid in the Boy Scouts, as a leader for the Boy Scouts. I’m always eager to find out how things work. Both small and big things. I have taken apart numerous broken household appliances. I enjoy the times where I can share knowledge and explain things to other people. Outside office hours I enjoy my time with my three daughters, biking, baking bread, working in the garden, enjoying the beauty of nature,... and a good night's rest.
Sarah
Thanks for reading my bio! I'm a happy helper out in this world and I hope that the work I do makes a difference for you and others as we all try to make meaningful creations. In addition to helping folks understand Showpad, I write, draw, and am a huge fan of pro-wrestling. I play tennis and I used to be a decent pole vaulter. Finally, you may view the moment I met a sloth right here in my photo!
Devon
I like solving problems, technical support is being a problem solver for everyone, therefore I like doing technical support. I'm incredibly excited to be part of the team here at Showpad. When I'm not on the other end of the Internet helping you out, I'm either eroding the fabric of society as a millennial, or playing a frankly absurd amount of games: board, video, and Magic. When I'm passionate about something, I get deep into it, and I've been passionate about games all my life. I run a Destiny clan for LGBTQ+ folks, my first memory is watching my dad play Doom, and I consistently remember the names of more games journalists than extended family members.
Jake
A lifelong learner with a love of technology. I also love the challenge of solving problems. But what I found the most enjoyable out of technical support is the people I meet along the way. The support team at Showpad are some of the brightest and most talented. I’m honored to be among them. When I am not at Showpad, I love cooking, spending time with family especially my kids, and traveling to experience new adventures wherever life may lead me.
Evan
Hi, there! My name is Evan. Originally hailing from Youngstown, Ohio, I have been in Chicago for 4 years developing my skills in the tech world. Outside of work I love to cook, trying new beers, collecting vinyl records, and playing the drums!
Jef
Hi, I’m Jef! I’m fascinated with software and tech, and the way they make our lives and jobs easier. I got into support to help people and to make sure the software has the biggest possible impact! Outside of work, I’m an avid PC gamer and I get uncharacteristically competitive while playing. I also like board and card games, I play the guitar every now and then and I thoroughly enjoy a good pun or learning a new word that I am probably never going to use.
Adam
All highly successful support teams that I’ve been a part of have had one competency in common: they were all filled with intellectually curious people who ask great questions. Showpad’s Support team is second-to-none in this regard. Seeing the team here describe their roles as similar (in some ways) to that of a doctor brings a smile to my face.
Support people have to know how to best diagnose an issue with a minimum of back and forth, as well as know all corner cases and theoretical workarounds to help keep their clients up and running when they’re faced with a deeply ingrained issue, the core of which might take some time to fully resolve. When done properly, it’s highly complex, rewarding work.
In my free time I can be found following various New York-based sports teams, wandering through parks with my toddler daughter, and trying to eat my way through every restaurant in Chicago.
