Meet your support team

Jesse

The thing I like most about being a part of the technical support team is the constant change in day-to-day activities you encounter. Everything from helping a new user on-board, working with IT teams on implementing the latest integration for their environment, to collaborating with colleagues on documentation to ensure they are accurate and up-to-date. All with the ultimate goal of improving and learning something new in the process. When I’m not in the office, I enjoy watching movies, playing games of all kinds (board, card, video), hiking, snowboarding and spending time with my family.

Elaine

Finding out the real issue is only the beginning of technical support. Our goal is to come up with the most complete and satisfying solution possible. To be in Showpad support is to be among the most gracious, helpful and hardworking people I’ve ever worked with! I am inspired by our consistent efforts to improve our skills and elevate the team. During my off time, you’ll find me attempting the traveling salesman problem with my bicycle and a clutch of Portland breweries.

Cedric

"Cedric? That's my favorite Harry Potter character!" I'm quoting an unknown hotel receptionist to let you know my name. The wizardry I do for the Showpad support team is managing and updating the Help Center you're currently visiting. I feel satisfied when describing complicated information as easy as possible. When not updating Showpad articles, I'm creating music, flying drones, and watching rocket launches on YouTube. That's what wizards do, right?

Mary

My goal as a member of the Support team here at Showpad is to provide easy to comprehend how-tos to help you, our customers, get answers effortlessly. I’m aiming to keep things simple and facilitate conversation and engagement in our Customer Community. When I’m not at Showpad, you could find me in a hot yoga class, or biking to breweries around Portland!

Rafik

I’ve always enjoyed taking things apart and finding ways to fix or improve them. Being in support allows me to do this on a daily basis while getting to help others, which is why it’s so rewarding. Each day presents new puzzles and new challenges to solve, and I get to do it alongside a world-class team! When I’m not in the office I enjoy skydiving, watching movies, and playing pinball.

Ben

Before I joined Showpad, I did a lot of everything at a small company, but mostly it was technical support. I have always enjoyed helping people. From the little kid in the Boy Scouts, as a leader for the Boy Scouts. I’m always eager to find out how things work. Both small and big things. I have taken apart numerous broken household appliances. I enjoy the times where I can share knowledge and explain things to other people. Outside office hours I enjoy my time with my three daughters, biking, baking bread, working in the garden, enjoying the beauty of nature,... and a good night's rest.

Jake

A lifelong learner with a love of technology. I also love the challenge of solving problems.  But what I found the most enjoyable out of technical support is the people I meet along the way. The support team at Showpad are some of the brightest and most talented. I’m honored to be among them. When I am not at Showpad, I love cooking, spending time with family especially my kids, and traveling to experience new adventures wherever life may lead me.

Michael

Oh, hello! Thanks for stopping by to read this blurb about me. I stumbled into the world of support as most do and have found that it is a perfect fit for me seeing as I've always enjoyed solving puzzles and helping people, which in a nutshell is the main job of technical support. In my free time, I enjoy seeing live music, painting, reading, writing, bowling and playing basketball.

Evan

Jef

Hi, I’m Jef! I’m fascinated with software and tech, and the way they make our lives and jobs easier. I got into support to help people and to make sure the software has the biggest possible impact! Outside of work, I’m an avid PC gamer and I get uncharacteristically competitive while playing. I also like board and card games, I play the guitar every now and then and I thoroughly enjoy a good pun or learning a new word that I am probably never going to use.

Julien

What do I like about technical support? Well, answering this question with a short answer is not really possible because this is such a versatile role. But I believe what I like the most is to know that there is always someone willing to help out when you ask! And "Showpadians" are truly good and natural at doing this. And well, it does feel good to know someone has your back, doesn't it! :-) When I'm not providing support to our customers, I like to travel across our beautiful planet and discover its wonders! The options to do this are almost endless, but lately, my means of exploring are mainly hiking, running, scuba diving, eating, and, if possible, surrounded by great company!