FAQ and known limitations Updated October 07, 2026 07:00 Answers to common questions about Showpad Value Factory, plus known limitations and guidance on contacting Showpad Support. Frequently asked questions Where do I find Showpad Value Factory in Showpad? Open it from the Experience Extension or the Asset Viewer Extension when viewing a tagged asset. See Access Showpad Value Factory in Showpad. Why can I see some value models but not others? Your administrator controls which value models are visible to you and your group. If you expect a model that isn't appearing, contact your Showpad administrator with the model name and your user email. What's the difference between a live report link and a PDF? A live report link gives the prospect an interactive experience that always shows the current calculation values. A PDF is a fixed snapshot taken at export time and doesn't update after you share it. Use a live link when values may change; use a PDF when a fixed copy is needed. Can each partner or brand have its own Experience? Yes. Your administrator can configure model-specific branding, including the logo and colors used in reports and on shared links. Contact your administrator if you need a partner-branded Experience for a specific value model. Can a value model support multiple languages? Administrators can configure language-specific report templates within one model. If you need a different language, contact your administrator. What is the sandbox app? Your organization may provide a sandbox version of Showpad Value Factory alongside the production app. Use the sandbox only when your administrator asks you to test a workflow. Use the production app for all live prospect work. Why did results change after I updated the calculation? A live report link always reflects current calculation values: updating the calculation updates what the prospect sees. PDF snapshots are fixed at export time and don't change. Export a new PDF if you need the prospect to have updated numbers in a fixed format. Known limitations Salesforce integration The Salesforce integration is in active development. Installation screens and final labels may differ from documentation. Contact Showpad Support Showpad Support is the first point of contact for Showpad Value Factory questions and issues. When contacting support, include: Your Showpad organization Your user email and role The extension or page where the issue occurred The value model name, calculation name, and report template (if applicable) The Shared Space or asset name (if applicable) Your browser and device The date, time, and timezone The exact error message Steps that led to the issue A screenshot or screen recording For SSO, BYOK, and Salesforce issues: include the provider or environment and any redacted diagnostic details. Never include passwords, private keys, API keys, OAuth tokens, or unredacted prospect data. Explain the business impact and whether other users can reproduce the issue. Include a workaround if one is available.