Adjust browser settings to load dashboards and charts

Some browsers block the connection dashboards need to load

Charts and tables in the Report Builder, Dashboard Builder, and some analytics dashboards load using a live connection between your browser and the service that powers them. Some browsers block that connection by default in their privacy settings, which can cause charts to spin indefinitely or never finish loading. This is a browser setting working as intended, not a problem with your Showpad account or data.

What's happening

In the Analytics tab in the Admin App: the Report Builder, Dashboard Builder, and the Overview, Roleplay AI, Field Seller Agent, Showpad Adoption, Content Popularity, and Buyer Interactions dashboards can be affected by a browser limitation.

The most common symptom is a chart or dashboard that shows a loading spinner and never finishes.

This happens because some browsers block a type of connection these dashboards rely on by default, usually as part of a privacy or tracking-prevention feature.

The following browsers block this connection by default:

• Safari
• Brave
• Microsoft Edge, when Tracking prevention is set to Strict
• Google Chrome, when in Incognito Mode

The following browsers allow this connection by default and shouldn't have this issue:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge, when Tracking prevention is set to Balanced (the default)

How to fix it

Safari

1. Open Safari's settings and go to Privacy.
2. Under Website tracking, turn off Prevent cross-site tracking.
3. Reload the page.

Microsoft Edge (Strict mode)

1. Open Edge's settings and go to Privacy, search, and services.
2. Under Tracking prevention, select Balanced.
3. Reload the page.

Brave

• No fix identified yet. If available, use a different browser.

Google Chrome (if cookies were manually blocked)

1. If you've manually blocked third-party cookies, click the icon in the address bar next to the site's URL.
2. Turn on Third-party cookies for Showpad.
3. Reload Showpad.

Note: If your organization's network blocks certain connections at the firewall level, dashboards may not load even in a supported browser. Please reach out to Support by clicking the Help button below to specify the domains your IT team needs to allow.

What's next

If dashboards and charts continue to load slowly or not at all after trying the steps above, please reach out to Support by clicking the Help button below. Support can look into additional configuration options for your organization.