Giving consent to the privacy policy

Showpad cares about your privacy and the privacy of your prospects. Depending on how your administrator configured the privacy settings according to local legislation and company policies, your prospects might need to give consent before viewing the content you share. In this article, we explain what you see on our different platforms and what your prospects experience when opening the shared content.  

In short, a privacy policy is a legal text that discloses the ways a company gathers processes, uses, discloses, and manages personal data. Before such actions can take place you and your prospects will have to actively give consent to that privacy policy. Depending on the chosen consent settings by your administrator, consent may or may not be a requirement for prospects in order to consult the content you shared. Where no consent is given by a prospect, no tracking shall occur on the interaction of the prospect with the shared content.

As privacy requirements are subject to change, Showpad is constantly monitoring and updating its privacy program to meet the ongoing and evolving legal requirements and to help its customers in their compliance efforts. To that goal, we have updated the Showpad platform privacy notice following a recent ruling from the European Court of Justice. In addition to requesting permission to analyze the interaction of the recipient with the content shared and to use a cookie in that process, the privacy notice now makes it clear that the cookie is valid for 14 days and after that time period, consent will be requested again. The new privacy notice details what activities the cookie tracks and why, and informs the recipient of the possibility of opting out to view the content anonymously.

Our legal team has recently made sure that the use of Showpad is also in line with the requirements of the California Consumer Privacy Act (CCPA).

Note: You, as a user who signs in to Showpad, always has to give consent. This applies to the Web app, our mobile apps, email plugins, and all integrations. 

If consent was given on one platform, you won’t be asked again when signing in on another. However, if the privacy policy changes, you will be asked to give consent again. This also applies to prospects who reopen your shared content.

See how it looks

The consent window that you, as a user, will see when you sign in to Showpad. It won't be asked again unless the privacy policy changes.

Key features

• Your administrator configures the privacy policy and consent options
• You give consent to the company privacy policy
• Depending on what the administrator decided, prospects might need to give consent as well when opening shared content
• Prospects see the consent message in their preferred language, based on their browser settings

You need this to succeed

• Access to the Showpad Web App, mobile apps, email plugins, or integrations
• Check with your administrator or legal department if you want to know how consent options were set up for your prospects

The quick way

1. Open the Showpad Web App, mobile apps, email plugins, or integrations
2. Give consent to the privacy policy
3. Share content
4. Understand that your prospects might see a consent window when opening your shared content
5. Depending on the prospect browser settings, they will see the consent message in English, French, German, Dutch, Czech, Russian, Spanish, Italian, Turkish, Chinese (simplified), Japanese, Portuguese (Brazil)

Choose your success platform

iOS

Android

Web App

Email plugins

Giving consent when signing in on iOS

After signing in on the iOS app with your organization name, email address, and password, you see the consent window. Tapping Privacy Policy will display the privacy policy your administrator has set up for your organization. Tap Accept to continue to the Home Screen or Log Out if you don't want to continue. You won't sign in to the app when using this option.

Giving consent when signing in on Android 

After signing in on the Android app with your organization name, email address, and password, you see the consent window. Tapping Privacy Policy will display the privacy policy your administrator has set up for your organization. Tap Continue to continue to the Home Screen or Log Out if you don't want to continue. You won't sign in to the app when using this option.

Giving consent when signing in on the Web App

After signing in on the Web App with your organization name, email address, and password, you see the consent window. Check the Privacy Policy checkbox or click Privacy Policy to see the privacy policy your administrator has set up for your organization. Click Continue to go to the Home Screen.

Giving consent when signing in on our email plugins

After signing in on the Outlook add-in or Gmail plugin with your organization name, email address, and password, you see the consent window. Clicking Privacy Policy will display the privacy policy your administrator has set up for your organization. Click Accept to continue to the Home Screen or Log Out if you don't want to continue. You won't sign in to the app when using this option.

• Consent window on Showpad for Outlook:
• Consent window on Showpad for Gmail:
  

Understand how prospects give consent

Prospects might be referred to your organization's privacy policy when you share content with them. It depends on your location, your company policies, and on how your administrator configured it. Prospects might see:

• A privacy disclaimer at the bottom of the email prospects receive, sent out after sharing.
  
• A privacy disclaimer in the Shared Content Viewer. That's the page where prospects see your shared content. This disclaimer is visible in a blue bar at the top.
• A mandatory consent window where prospects have to accept the privacy policy or they won't be able to view the content.
  
  

  Note: This mandatory consent window is always visible when a prospect opens and registers on a shared space for the first time.

• An optional consent window where prospects see the dialog box but can view the shared content without accepting the privacy policy.
  
• No consent window. In this case, your prospect won't see a dialog box to give consent. Consent will thus occur implicitly.

Understand that prospect data in the Share tab might be anonymous

After a period of inactivity, personal data in insights and shares will be anonymous and will no longer be linked to a prospect. If the prospect interacts again with the shared content, the counter resets. Contact your administrator to see how it was configured for your organization.

Understand that prospect data in the Share tab might not be available

If your prospects see the optional consent window, as configured by your administrator, they might not give consent when opening your share. In this case, they will see your content but you won't be able to track their activities. In the Share tab, you will see no activity if it's set up this way. When in doubt, contact your administrator to see how it was configured for your organization.