Deactivate and reactivate users Updated February 05, 2025 08:06 When you deactivate a user in Showpad, their access to the platform is revoked. Anyone attempting to access Showpad on their previously logged-in devices will be prompted to log in again. This action is temporary, and you can reactivate their access later on. Additionally, deactivating a user affects the number of available user licenses. When a user is deactivated, you regain a license that can be utilized to create a new user account. Note: Deactivating a user does not erase User or Content Analytics or their Shares. Loss of analytics or Shares only occurs if a user is permanently deleted from the system.A deactivation date is not recorded for reference. When a Shared Space owner is deactivated, ownership is automatically transferred to the internal user with the most recent activity in the Shared Space. This ensures external participants can still access the Shared Space. Please note this transfer occurs when an external participant next visits the Shared Space, not at the time of user deactivation. If there are no other internal users in the Shared Space when the owner is deactivated, external participants will lose access until a new owner is assigned. Note: Administrators cannot transfer Shared Spaces from deactivated users. Before deactivating a user, the user must transfer any Shared Spaces to another active Showpad user. Learn more about transferring ownership of a Shared Space here. See how it looks Key features Deactivating a user will revoke their access until reactivation The user's license becomes available for reassignment Shares created by a deactivated user remain accessible, including content from My Files and Collections Internally shared Collections and My Files remain accessible to other users Shared Spaces remain accessible as long as another internal user has access You need this to succeed Plan: eOS Expert, eOS Advanced, eOS Professional Previous plan: Showpad Coach Essential, Showpad Content Essential, or higher Permissions: Administrator, Promoted Member with User Management permission Prerequisites: Users and groups in your organization The quick way Before deactivating a user, encourage them to invite a colleague to the Shared Spaces they own to ensure continued access. Navigate to Users and select the user to deactivate/reactivate. Click the pencil icon in the user information panel. Under Status, either check or uncheck the Activated box. Click Save. Do this step by step Deactivate and reactivate users Navigate to Users. Click one or more users you want to deactivate or reactivate. Click the pencil icon in a single user’s pane on the right, or click Edit for multiple selected users. Under Status, uncheck the Activated box to deactivate a user, then click Save. To reactivate users, check the Activated box, then click Save. See how to permanently delete a user in the next article. Related articles Delete users User roles in Showpad Bulk import users with a CSV file Setting up PitchIQ modules Invite people to Shared Spaces