Deactivate and reactivate users

When you deactivate a user in Showpad, their access to the platform is revoked. Anyone attempting to access Showpad on their previously logged-in devices will be prompted to log in again. This action is temporary, and you can reactivate their access later on.

Additionally, deactivating a user affects the number of available user licenses. When a user is deactivated, you regain a license that can be utilized to create a new user account.

Note: Deactivating a user does not erase User or Content Analytics or their Shares. Loss of analytics or Shares only occurs if a user is permanently deleted from the system.
A deactivation date is not recorded for reference.

When a Shared Space owner is deactivated, ownership is automatically transferred to the internal user with the most recent activity in the Shared Space. This ensures external participants can still access the Shared Space. Please note this transfer occurs when an external participant next visits the Shared Space, not at the time of user deactivation. If there are no other internal users in the Shared Space when the owner is deactivated, external participants will lose access until a new owner is assigned. Learn how users can transfer their Shared Space ownership.

As an administrator, you can transfer Shared Spaces from deactivated users. Find out how to transfer ownership of a Shared Space.

See how it looks

Key features

• Deactivating a user will revoke their access until reactivation
• The user's license becomes available for reassignment
• Shares created by a deactivated user remain accessible, including content from My Files and Collections
• Internally shared Collections and My Files remain accessible to other users
• Shared Spaces remain accessible as long as another internal user has access

You need this to succeed

The quick way

1. Before deactivating a user, encourage them to invite a colleague to the Shared Spaces they own to ensure continued access.
2. Navigate to Users and select the user to deactivate/reactivate.
3. Hover over User status field and click the pencil icon. 
4. Toggle the Active option on or off.
5. Click Save changes.

Do this step by step

Deactivate and reactivate users

1. Navigate to Users.
2. Click on the user you want to deactivate or reactivate.
3. Hover over the status field and click the pencil icon in a single user’s detail panel on the right.
4. Under Status, toggle the Active option off to deactivate a user, then click Save.
5. To reactivate users, toggle the Active option on, then click Save.
6. To do so in bulk, select multiple users then click Edit.
7. In the User status dropdown, select Replace all. Toggle to Activated or Deactivated, then click Save changes.

See how to permanently delete a user in the next article.