Resend a user invitation email Updated February 05, 2025 08:00 Every new user you create in Showpad receives an automated invitation email with the information they need to set up and start using Showpad. As an administrator, you can see whether the user has accepted the invitation. If they haven’t accepted the invite yet or the email didn’t arrive at its intended destination, you can resend it. Tip: If users say they didn't receive the invitation email, it might have been incorrectly categorized as spam. Ask them to check their spam folder. You can also add the showpad.com domain to your safe list to prevent this from happening. See how it looks Key features Administrators manage Showpad user invitations Find out who received and opened the invitation email Resend the invitation if the email was not opened You need this to succeed Plan: eOS Expert, eOS Advanced, eOS Professional Previous plan: Showpad Coach Essential, Showpad Content Essential, or higher Permissions: Administrator, Promoted Member with User Management permission Do this step by step Resend invitations to multiple users Navigate to Users in the top menu. To resend the invitations to multiple users, find the users who haven’t accepted the invitation yet. You can search for them by selecting the Property filter, and then choosing a relevant one. Select the users you want to resend the invitations to. Click Send invitations in the top right. Choose to Resend pending invitations or Send first invitations. You can check both boxes. The number in parentheses indicates the number of users with pending or first invitations. Click Send. Back to Top Resend an invitation to a single user To resend the invitation to a single user, find the user who hasn’t accepted the invitation yet. Under the Last login section, you will see information for the user with a pending invitation. Click Resend. If a user didn’t receive the invitation at all, click Invite. Confirm by clicking Ok. Back to Top To manage invitation email settings, read this article. Related articles Create and manage Curriculums How to log in on Showpad for Outlook Create Page Templates or duplicate a Page Customize Homepages for users Sign in on the Web App as an administrator