View the engagement insights of any Shared Space in your organization or Libraries (Divisions)

As an admin or Promoted Member, monitoring engagement insights across your organization or assigned Libraries (Divisions) helps you track how buyers interact with shared content. Access detailed analytics for each Shared Space to evaluate buyer interest, identify high-performing assets, and optimize collaboration strategies.

Note: In the Admin App UI, you may see the term Libraries or Divisions depending on the feature area. Both terms refer to the same organizational structure in Showpad.

See how it looks

Key features

• See an overview of active and total participants
• Find out how engaged external and internal participants are
• Discover which assets interest your buyers
• Uncover buyer interests to refine content strategy

You need this to succeed

The quick way

1. Navigate to Shared Spaces in Admin Settings.
2. Click on a Shared Space and select the Engagement insights icon in the detail panel.
3. Learn about participant engagement and content performance in the Shared Space.

Do this step by step

1. Click the gear icon to Settings in the Admin App.

2. Click Shared Spaces in the left side menu to expand the section, and select All Shared Spaces.

   Note: If you are a Promoted Member with the Manage Shared Spaces permission, Shared Spaces will be the only option available to you in Admin Settings. You will only see Shared Spaces owned by users in the user groups assigned to the Libraries (Divisions) in which you hold promoted permissions.

3. Click on a Shared Space to open its detail panel.
4. Click the Engagement insights icon to see a summary of participant involvement over the last 90 days.
   • The featured metrics at the top show the number of active participants, total participants, pending invites (if any), and days since the last external participant visited the Shared Space.
   • Scroll down to see how engaged the external and internal participants have been. You’ll see their user name, the number of content views and comments, and the date of their last visit.
   • Lastly, scroll down to discover how buyers engage with the Shared Space content. For each file, see how many times and for how long it was viewed. Also, see who has viewed the file the most, how many comments it has, and when it was last viewed.