Examining Share information

  • Updated

With the Share feature, you can track how your prospects interact with the assets, Pages, and Collections you’ve shared with them. If enabled, push notifications inform you of any activity the moment it occurs, allowing you to decide with pinpoint accuracy which steps to take next. To examine Share information, proceed as described below.

Note: Apple released iOS 15 in September 2021 preventing sales reps from receiving detailed info whether a mail has been opened or not. This changes how an item is marked as viewed in Showpad. When sending a link to a prospect, and the prospect opens the Share using the Mail app on iOS, the item will only be marked as viewed after the asset is opened.

Choose your success platform


iOS
Android
Windows Desktop
Web App

See how it's done on iOS

Displaying the Shares

  1. Click Shares in the bottom menu of the Showpad app.
  2. Click Latest Activity to sort your shared files and collections by the date they were shared or by activity.
    sort_shares_by_ios.png
  3. You can search for titles and email addresses you used for your shares. Tap Search to find that specific content.
    search_for_shares_ios.png
  4. Click the title to see the Share information.

Examining the Share activity

When you open a Share, you have the option to see all activity and display the Share details.

  1. The Activity tab shows you all available sharing information. If one of your original recipients reshares your content with someone else, that person will also appear in the list of recipients with a Reshare label next to the email address. Their activity is tracked like any other recipient. If it's not blocked on the device of your recipient, you can see the city and country code where the Share was opened.
    We will show you which app or email plugin was used to create a Share. (Web app, Gmail, Outlook, iPad, ...) You can see how many times the Share email was opened. 
    share_details_ios_v2.png

Overview: This section shows how many times this recipient has opened the invitation email and visited the content overview page, how many pieces of content he’s viewed and downloaded, and the number of times he reshared the content.
share_overview_ios.png

Content View Time: This section shows how many times a piece of content was viewed and for how long. When Pages are shared, only assets within the Page that were interacted with will be listed here, as Pages can include many assets.
content_view_time_ios.png

Timeline: This section shows a chronological overview of the activity performed by this recipient on the shared content.
timeline_of_share_ios.png

Examining the Share details

To see what the Share looks like, tap the Details tab. Here, you can see when the message was sent, using which Showpad platform. The recipients and message are also included.
share_detail_tab_ios.png

Modify Share access for recipients

You can easily change the details of the Share you're currently viewing by tapping the three dots.
Revoke_access_ios.png
This gives you the option to:

  1. View the current Share as a recipient
  2. Stop the notifications for this Share
  3. Revoke access for all recipients

See how it's done on Android

Displaying the Shares

  1. Tap the Share tab in the bottom menu. 
  2. To sort your shared files and collections chronologically, tap Last Activity or Date Sent. Tap the same filter again to reverse the chronological order. Shares_Last_Activity_Date_Sent.png
  3. Tap the shared file or Collection of which you would like to see the Shares information.
  4. Select one of the tabs at the top to display the Shares information from the corresponding angle of Activity or Details.
    Screen_Shot_2021-05-03_at_11_31_48_AM.png
    1. Activity: shows all activity of each individual recipient and activity on a piece of content. When Pages are shared, only assets within the Page that were interacted with will be listed here, as Pages can include many assets.
    2. Details: shows detailed information about recipients, the original message, and all recipients’ activity on all content in one timeline

Examining all activity of an individual recipient

Tap the recipient whose activity you want to view. All available information is displayed on the right. Note that if one of your original recipients reshares your content with someone else, that person will also appear in the list of recipients with a “RESHARE” label next to his email address. Their activity is tracked like any other recipient.

activity_for_one_viewer_on_android.png

  • Overview: This section shows how many times this recipient has opened the invitation email and visited the content overview page, how many pieces of content he’s viewed and downloaded, and the number of times he reshared the content.
  • Content view time: This section shows how many times a piece of content was viewed and for how long. Tap any viewed content to see which pages were viewed and for how long.
  • Timeline: This section shows a chronological overview of the activity performed by this recipient on the shared content. 

Examining all recipients' activity on all content in one timeline

Tap Details tab and scroll down to get a chronological overview of all activity by all recipients.

Screen_Shot_2021-05-03_at_12_21_07_PM.png

See how it's done on the Windows Desktop app

Displaying the Shares

  1. Click the Shares tab in the top menu. You can opt to view share activity on emails and links or of your Shared Space(s).
    WDA_share__emails___links__shared_spaces.png
  2. To indicate new activity with your shares, you will see a purple dot next to the share tab.
  3. To remove this notification, click Mark all as read after clicking the share tab.
    mark_all_as_read.png
  4. Click Date or Last Activity to sort your shared files and Collections chronologically. Click the same filter again to reverse the chronological order. You can Search in your Shares, to find specific content you shared.
    Sort_share_activity.png
  5. This is what the sharing activity of a Shared Space would look like.
    Shared_spaces_activity.png
  6. Click the shared file or Collection of which you would like to see the Share information.
    View_share_information.png


Examining all activity of an individual recipient

Tap the recipient whose activity you want to view. All available information is displayed on the right. Note that if one of your original recipients reshares your Showcase with someone else, that person will also appear in the list of recipients with a “RESHARE” label next to his email address. Their activity is tracked like any other recipient.
If it's not blocked on the device of your recipient, you can see the city and country code where the Share was opened. We will show you which app or email plugin was used to create a Share. (Web app, Gmail, Outlook, iPad, ...) You can see how many times the Share email was opened.
Individual_share_information.png

  1. Overview: This section shows how many times this recipient has opened the invitation email and visited the content overview page, how many pieces of content he’s viewed and downloaded, and the number of times he reshared the content.
  2. Activity per item: This section shows how many times a piece of content was viewed and for how long. When Pages are shared, only assets within the Page that were interacted with will be listed here, as Pages can include many assets.
  3. Timeline: This section shows a chronological overview of the activity performed by this recipient on the shared content.

Specific_share_overview.png

See how it's done on the Web app

Displaying the Shares

  1. Click the Shares tab in the top menu. You can opt to view share activity on emails and links or of your Shared Space(s).
    emails_and_links_shared_spaces_new_search_bar.png
  2. To indicate new activity with your shares, you will see a purple dot next to the share tab.
  3. To remove this notification, click Mark all as read after clicking the share tab.
    mark_all_as_read.png
  4. Click Date or Last Activity to sort your shared files and Collections chronologically. Click the same filter again to reverse the chronological order. You can Search in your Shares, to find specific content you shared.
    Sort_share_activity.png
  5. This is what the sharing activity of a Shared Space would look like.
    Shared_spaces_activity.png
  6. Click the shared file or Collection of which you would like to see the Share information.
    View_share_information.png


Examining all activity of an individual recipient

Tap the recipient whose activity you want to view. All available information is displayed on the right. Note that if one of your original recipients reshares your Showcase with someone else, that person will also appear in the list of recipients with a “RESHARE” label next to his email address. Their activity is tracked like any other recipient.
If it's not blocked on the device of your recipient, you can see the city and country code where the Share was opened. We will show you which app or email plugin was used to create a Share. (Web app, Gmail, Outlook, iPad, ...) You can see how many times the Share email was opened.
Individual_share_information.png

  1. Overview: This section shows how many times this recipient has opened the invitation email and visited the content overview page, how many pieces of content he’s viewed and downloaded, and the number of times he reshared the content.
  2. Activity per item: This section shows how many times a piece of content was viewed and for how long. When Pages are shared, only assets within the Page that were interacted with will be listed here, as Pages can include many assets.
  3. Timeline: This section shows a chronological overview of the activity performed by this recipient on the shared content.

Specific_share_overview.png

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