Many sharing methods, different Share results

• While viewing an asset
• From the Share screen
• As a Collection, which is a custom presentation containing some assets and pages
• By generating a link that you can easily copy and paste in other messaging apps

Sharing from within these apps generates an email that makes tracking a Share easy. In the background, we send separate emails to your contacts. This allows us to give you the most detailed information about your Share. We show you who opened the email, reshared the content, and with whom.

This is how it looks in the Share tab:

In this example, you can see:

• From where the content was shared (Showpad's Android app)
• A general overview of the visits, downloads, and reshares of the assets, with:
  • If at least one of the shared assets was opened (1 email opened)
  • The total number of times an asset is viewed by someone who clicks on a share link (3 visits)
  • The number of assets that have been visited by viewers from the shared content viewer (3 of 3 items viewed)
  • How many times it was downloaded (3 downloads)
  • How many times it was reshared from the shared content viewer (0 reshares). Note that forwarding the email does not count as reshare. 
• A detailed overview of the activity per shared assets, with:
  • The total number of times the asset was viewed from the shared content viewer (3 views) and the total amount of time spent on it (14 seconds)
  • If an asset has more than one page, you'll see the number of views and time spent per page when clicking on the asset (activity for page 1: 1 view, 5 seconds, activity for page 4: 3 views, 9 seconds)

If you shared an item with multiple pages, such as a PDF or an HTML5 file, you can click the arrow to the right to expand for details on what was viewed and for how long. 

Share using a generated link

Sharing via a generated link doesn't collect detailed sharing information, as it's impossible to track who opened the link. We need an email address to know who sent and received the email, and in static links, this is not available. In this case, we show you that someone opened the content via a certain platform on a specific browser.

Note: When someone opens a link and views your shared content in Safari on an iPad, the platform is shown as a Mac.

Regarding availability, you can set an expiration date for your shared content to retain control over its availability. You cannot change the expiration date once set for each Share, but you can revoke access anytime.

Note: Dynamic links can automatically populate sender and receiver addresses, enhancing tracking capabilities. Utilizing dynamic links, such as in Outreach and Marketo, enables more comprehensive monitoring of interactions.

If a Share is reshared from within the Shared Content Viewer, we can track that reshare with all detailed sharing activities.

This is how the Share looks in the Share tab.

In this example, you can see

• A field that shows the direct link to the content
• The generated link was opened on a Mac with the Chrome browser at a specific location (BE)
• That one specific file was viewed for 23 seconds

Note: The recipient's location highly depends on the data we receive. It can be traced back to the recipient's internet provider location if detailed information is unavailable. There are cases when the location is incorrect due to variances in IP lookup services.

Share using our email plugins

You can use our Gmail plugin and Outlook add-in to create a share when you compose an email. Adding assets to your message is easily done by selecting or searching for content. All interactions are being tracked, but because multiple recipients access the same link, we can't pinpoint the interactions to a specific recipient. We will, however, show you the type of device and location if available.
If you email only one contact, we give all the detailed information on the Share screen, as only one recipient received the Share. If your recipient reshares the Share from within the Shared Content Viewer, we can track that reshare with all detailed sharing activities.

This is how the Share is displayed in the Share tab.

In this example, you see:

• The assets were shared via Showpad for Gmail
• The test Buyer received the share
• The specific assets that were shared

Share using the Showpad Insights app in Salesforce

If you use Showpad Content Recommendations in Salesforce, you can share content via email or a generated link, and it shows information about the OS and browser version.

In this example, you can see

• The share was generated in our CRM app
• The recipient's email address 
• The content was viewed 1 time for 2 seconds
• That the content was not reshared or downloaded
• If you generate the link without sharing it with a Contact or Lead, the Share will be handled like a regular link