Review and manage file comments and feedback

By adding comments to assets in Showpad, both users and admins can easily exchange feedback. This fosters communication between marketing and sales, helping to determine whether assets remain relevant or need improvement.

Users have multiple options for sharing their input, including:

• Public Comments: Visible to all users
• Private Feedback: Only accessible to admins
• Likes

See how it looks

Key features

• Add public comments about an asset
• Remove irrelevant comments
• Act upon private user feedback

• See the number of likes an asset has received

You need this to succeed

The quick way

1. Add or Delete comments
2. View private feedback
3. View recent activity
4. View number of Likes

Do this step by step

Add Comments

1. Navigate to Libraries.
2. If your organization uses multiple Divisions, select the desired Division from the top-left dropdown menu.
3. Click All files in the Content section of the left menu.
4. Click on a file from the library.
5. Click the Comments & Feedback tab in the details panel.
6. Enter your comment text here and press Enter.

Delete Comments

1. Navigate to Libraries.
2. If your organization uses multiple Divisions, select the desired Division from the top-left dropdown menu.
3. Click All files in the Content section of the left menu.
4. Click on a file from the library.
5. Click the Comments & Feedback tab in the details panel.
6. Click the trash icon next to the comment you want to delete and confirm on the pop-up.

View Private Feedback

Feedback is provided privately by users. It's similar to comments but only visible to admins.

1. Navigate to Libraries.
2. If your organization uses multiple Divisions, select the desired Division from the top-left dropdown menu.
3. Click All files in the Content section of the left menu.
4. Click on a file from the library.
5. Click the Comments & Feedback tab in the details panel.
6. Under Show: All, uncheck the Comment box to view only Feedback.
7. Click the three dot menu next to the feedback. You can mark the feedback as resolved or dismiss it if no further actions are required.

Feedback will still be visible and marked as resolved or dismissed, and the user who submitted the private feedback will receive an email notification.

View Recent Activity

The Admin App's Recent Activity dashboard on the Home tab provides instant access to the most recent Comments, Likes, and Feedback.

1. Access the Dashboard by signing in to the Admin App or selecting the Home tab.
2. Sort by Activity Types, Libraries, and Users to view the most recent activities of the last 30 days.

View the number of likes

In the Files library, you can also see the number of likes an asset received. This can give you an idea of which assets are popular among sales reps.

1. Navigate to Libraries.
2. If your organization uses multiple Divisions, select the desired Division from the top-left dropdown menu.
3. Click All files in the Content section of the left menu.
4. Click the icon on the far right of the table header to ensure the Likes column is visible.
5. Sort by the number of Likes by clicking the arrows.