Troubleshooting the Showpad applications Updated November 15, 2024 21:19 Having issues with the Showpad application? Here are some useful tips and tricks to solve common issues you may encounter using Showpad. Give these troubleshooting options a try before logging a ticket with support to save yourself some time and effort in the long run, as you might discover a rather easy solution. If these tips don't solve the issue you're experiencing, reach out to the Showpad support team for help. You'll likely have a more efficient experience working with our support team knowing you already did the obvious troubleshooting on your own! Choose your success platform iOS Android Windows Desktop app Web App Troubleshooting on iOS 1. Application version If you are having issues with the Showpad application, first ensure that your Showpad application is up to date. You can check this in the settings part of the Showpad application. This should be the same version that is currently available on the app store. If you go to the app store and check for updates, you will also see if there is an update ready to be installed. 2. iOS version Always make sure your iOS version is up-to-date. Go to the settings of your device and check General, Software update to check if there any pending updates. Also, check our System Requirements for iOS for compatibility. 3. Network connection Try to update content/download content/log out and log in on a different network. A slow network may be the cause of many issues, as well as a possible Firewall. The home network is usually a good candidate as it usually faster and free of firewalls. 4. Trigger a server sync by updating content. Tap Update Content to trigger a server sync. My channel issues can often be resolved this way. 5. Trigger a server sync by logging out and logging back in. When you're still having issues after the update, try logging out and logging back in. 6. Close and reopen app Sometimes, a reinitialization is necessary e.g. when you are stuck at some point. To close the Showpad application, click the home button twice.You will see an overview of all the apps that are currently running on your tablet. The close the Showpad application, swipe it upwards. 7. Uninstall and reinstall the application. If you're still stuck now, you can try reinstalling the application. To uninstall, long-press the Showpad icon on the home screen and then click the "x" when the icons start jiggling, then click delete.Now go to the App store and reinstall the application. 8. Enable detailed logging. Turn on logging in your account to view information about your network communication with Showpad and send the log to support to further troubleshoot, if necessary. The log will collect a maximum of a week's worth of data, to prevent creating too large of a file. Logging begins from the moment the toggle is enabled. When the log is sent to support, it is trimmed to include only the past 7 days. Navigate to the Settings tab. Tap Support. Turn the toggle for Detailed Logging on. Data will only be collected from the moment you turn logging on. Once you've logged data, return to the Account tab and select Send Log to Support to open a case with the Showpad support team. If all else fails, please contact our support team by clicking the Help button below. Troubleshooting on Android 1. Application version If you are having issues with the Showpad application, first ensure that your Showpad application is up to date. You can check this in the settings part of the Showpad application. This should be the same version that is currently available on the Google Play store. If you go to the app store and check for updates, you will also see if there is an update ready to be installed. 2. Android's OS version Always make sure your Android version is up-to-date. Check the System requirements for Android for more information 3. Network connection Try to update content/ download content/ log out and log in on a different network. A slow network may be the cause of many issues, as well as a possible Firewall. The home network is usually a good candidate as it usually faster and free of firewalls. 4. Trigger a server sync by updating content. Tap Update Content to trigger a server sync. My channel issues can often be resolved this way. 5. Trigger a server sync by logging out and logging back in. When you're still having issues after the update, try logging out and logging back in. 6. Close and reopen application Sometimes, a reinitialization is necessary e.g. when you are stuck at some point. Close apps on Android 7. Uninstall and reinstall the app. If you're still stuck now, you can try uninstalling and reinstalling the application.Uninstall an app on AndroidIf all else fails, please contact support@showpad.com and we will gladly help you out. Troubleshooting on the Windows Desktop app 1. Operating System version Check the System Requirements for Windows Desktop for more information 2. Network connection Try to update content/ download content/ log out and log in on a different network. A slow network may be the cause of many issues, as well as a possible Firewall. The home network is usually a good candidate as it usually faster and free of firewalls. 3. Trigger a server sync by updating content. Tap the refresh button at the top of the page to check for content updates. 4. Trigger a server sync by logging out and logging back in. When you're still having issues after the update, try logging out and logging back in. 5. Close and reopen app. Sometimes, a reinitialization is necessary e.g. when you are stuck at some point. To close the Showpad app, click X in the upper corner. 6. Uninstall and reinstall the app. Uninstall the Showpad application:- On the Start screen, swipe down on or right-click the application you want to uninstall, click “Uninstall” and then click “Uninstall” again.Reinstall the Showpad application:- Click Store to open the Windows Store.- Click Account.- Click My Apps.- Swipe down on or right-click the Showpad Desktop app, and then click “Install”. 7. Check for any updates in the Windows Store. On occasion, an update to the Windows Desktop app is available through the Windows store. To ensure you are always up to date, enable automatic updates for applications on your Windows device. If all else fails, please contact support@showpad.com and we will gladly help you out Troubleshooting on the Web app When you're experiencing issues on the browser it's always a good idea to try the following tips that may either solve the issue or help narrow down the cause. 1. Check our browser requirements This help article lists all the browsers we support. If the browser you are using is not in there, we suggest you update or change browsers. 2. Continue troubleshooting For Web app only: Is the issue also occurring on our mobile apps?Yes? Is the issue an actual issue or is this expected? In case of asset viewing issues: Check if re-uploading by the administrator helps Does the same issue happen on a different browser? If it doesn't happen on a different browser, try the following actions in the original browser: Closing the browser Hard refresh Related articles Grant Showpad Support access to your account Best practices for uploading Microsoft Office documents Install and share content with Showpad for Outlook 365 Configure Salesforce connected apps and Visualforce Pages Sync Google Drive content with Showpad (legacy)