Customize a thumbnail for your Showpad Video message Updated March 11, 2025 16:07 A quick way to engage customers is to send them a video message. It's personal, inviting, and takes the pressure off them to reply right away. Plus, you can let your creativity run wild. All Showpad Videos you create are captured, processed, and stored on your personal My Files page. You can personalize the thumbnail, title, and description at any time. Key features Review your Showpad Video Set a custom thumbnail Share video messages like other assets Video thumbnails appear in email shares via Outlook, Gmail, and Outreach You need this to succeed Showpad Web app Webcam and audio permissions granted to Showpad Showpad Video add-on option for Content Plus or Ultimate pricing plan Showpad Video enabled by your administrator The quick way Complete a Showpad Video recording Add a title and optional description Select a thumbnail and/or overlay image Load your masterpiece to My Files Do this step by step Arrive at the thumbnail editing screen by completing a Showpad Video recording. After clicking the stop button, you can start editing. You can also find the video in your My Files. Click the three dots menu, and click Showpad Video editor. From the Showpad Video edit screen, you can edit the thumbnail, give your video a name, an optional description, or trim the video. To update the thumbnail, you have three options.- You can upload a custom thumbnail, - Choose a frame from the existing video- Take a photo. Choose Upload Custom Thumbnail. To use a frame from the video as a thumbnail, use the playback to scroll and pause on the one you’d like to display, then click Use Current Frame. Lastly, you can choose to Take a Photo using the camera on your device and take a new photo for the thumbnail. Overlay Images live in front of the thumbnail background. To add the company logo your admin has configured, click Add Company Logo. You can also add your customer's logo by clicking Upload Customer Logo and selecting an image. Click and drag the logos to move them to where you want them on the thumbnail, and to resize. Video thumbnails will appear in email shares using Outreach, Outlook, and Gmail. You will see the thumbnail of your Showpad Video when you search for assets in plugins, in My Files, and other Collections and Shared Spaces. You can update it anytime by returning to the Showpad Video editor from your video asset. Related articles Change the thumbnail of a video asset Share Showpad Video recordings Edit your Showpad Video with trimming Guide to Showpad Video Link assets, folders, and Experiences with Asset Links