Use Genie offline on your iPhone or iPad

Lost your signal in a hospital, on a plant floor, or on a plane? Genie Offline keeps Genie working on your iPhone or iPad without an internet connection. It's a smaller version of Genie that runs on your device and answers your questions from the Showpad files you've downloaded on your device. 
Set it up once while you're online, and it's there the next time your connection drops.

See how it looks

Key features

• Ask Genie questions with no internet connection
• Get answers from the Showpad files saved on your device
• Type your question or ask it out loud
• Find your offline chats again in Chat History

You need this to succeed

The quick way

1. While you're online, tap Download Genie Offline and wait until you see Genie Offline is ready.
2. Download the files you'll need.
3. When you're offline, tap the Genie button, then tap Start an offline chat.
4. Ask your question.

• Set up Genie Offline
• Ask Genie a question offline
• Find your offline chats
• What works offline

Do this step by step

Set up Genie Offline

Do this once, while you still have a connection.

1. Open the Showpad app. The Use Genie Offline without a connection window opens and checks your device. Make sure This iPad (or This iPhone) shows Supported.
2. Tap Download Genie Offline. With Apple Intelligence on, the download is about 310 MB.
3. Showpad downloads Genie Offline and then prepares it for your device (Warming up). To keep working while it finishes, tap Continue in background.
4. When you see Genie Offline is ready, tap Done.

Note: Genie Offline works once setup is complete. Finish it before you head somewhere without a connection.

Tip: Turn on Apple Intelligence before you set up Genie Offline. Genie Offline then uses the AI model that's already on your device, so the download is smaller. You'll find it in your device settings under Apple Intelligence & Siri.

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Ask Genie a question offline

1. Before you lose your connection, download the files you'll need. Genie Offline answers from the files saved on your device. Genie Offline searches the recent Showpad files saved on your device. Older files and files you haven't downloaded may not be included.
2. When you're offline, tap the Genie button (the sparkle icon in the lower-right corner). You'll see You're offline.
3. Tap Start an offline chat. Offline mode appears, and the message bar shows Ask Genie on this device.
4. Type your question, or tap the microphone icon to ask it out loud. Then send it.
5. Read the answer. Genie Offline gives a short overview. If your downloaded files don't cover the question, Genie tells you there isn't anything available.
6. To leave the offline chat, tap the X in the upper left corner.

Note: Genie Offline is a smaller assistant than online Genie, so answers are shorter and simpler. Check important details like technical specs, pricing, and legal terms in the original file before you share them with a customer.

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Find your offline chats

Offline chats and online chats are kept separate.

• While you're offline: tap the clock icon to open Chat History. You'll see your offline chats.
• When you're back online: Chat History shows all your chats. Offline chats are labeled Offline chat.

Your online chats are available again when you're back online. While you're offline, start a new offline chat.

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What works offline

Works offline:

• Asking questions about the files saved on your device
• Asking questions out loud with the microphone
• Your previous offline chats in Chat History

Available when you're back online:

• Attaching files to a question
• Actions like creating Collections and Shared Spaces or drafting emails
• Agents, connected tools like Salesforce, and Deep Research
• Your online chats

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