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Report Builder

    Build user engagement reports with the Report Builder

    • Updated

    Gain visibility into how individuals and teams use Showpad by building custom user engagement reports. These reports help you track adoption, identify power users, and understand seller productivity using metrics such as sessions, asset Shares, and Course completions. By analyzing user or user group performance, you can see how engagement trends over time, ensuring your teams are getting the most out of the platform.

    With a flexible, drag-and-drop interface, you can analyze performance across different Divisions or user groups to see how engagement trends over time and ensure your teams are getting the most out of the platform.

    See how it looks

    users-report-type.png

    Key features

    • Use templates to quickly start building reports. 
    • Build custom reports using specific seller activity metrics
    • Visualize team performance with tables, bar charts, line charts, and more
    • Filter reports by date range, user group, Division, role, and more
    • Export your data to CSV and Excel, and download charts as PNGs

    You need this to succeed

    Plan: eOS Expert, eOS Advanced, eOS Professional
    Legacy plan: Showpad Coach Essential, Showpad Content Essential, or higher
    Permissions: Administrator, Promoted Member with Reporting permission
    Prerequisites: Activity within your Showpad instance by users

    The quick way

    1. Navigate to Analytics and select Reports.
    2. To create a report, either:
    3. Apply filters to narrow your data.
    4. Drag and drop to dimensions and measures to customize the table
    5. Optionally choose a chart type to visualize your data differently.
    6. Click Save and then download and/or schedule the report.
    7. Refer to the dimensions and measure data field definitions as needed.

    Do this step by step

    Create a report from a template

    Templates take the complexity out of report creation. Each one is purpose-built for a specific report type and pre-populated with the right columns and chart data fields to keep your data accurate and consistently formatted.

    1. In the Admin App, go to the Analytics tab and select Reports.

    2. Click the Templates tab. Select one of the three user engagement report templates:

      • User comparison: This bar chart ranks users by their total active days in Showpad, helping you quickly identify your most engaged users.
      • User engagement: This table provides a comprehensive view of individual activity, including metrics on session frequency, asset interactions, and the creation of Shared Spaces and Collections.
      • User engagement with coach: This table provides an overview of individual performance, including metrics on session frequency, insights into content interaction, and Showpad Coach progress, including Course completion status and test scores.

      user-templates.png

    3. In the upper left of the Report Builder, click Untitled Report to name your report.

      The report will be set with your chosen report type and populated with a pre-selected set of dimensions that you can customize. 

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    Or create a report from scratch

    1. In the Admin App, go to the Analytics tab and select Reports.
    2. Click Create Report.
    3. In the upper left of the Report Builder, click Untitled Report to name your report.

    4. Click Report type and select one of the report types from the Users dataset:

      Each report type offers a different set of dimensions, measures, and filters that you can customize:

      • Users: Focuses on individual performance, providing a granular view of how each person interacts with assets, completes Courses, and uses the platform.
      • User Group: Focuses on team-level trends, aggregating activity data by user group to help you compare performance across different regions, departments, or sales teams.
      • Divisions: Focuses on high-level organizational structures, aggregating activity and training data by Division to help you see how different business segments engage with Showpad. 
      • Managers: Focuses on user group leadership, aggregating performance metrics for users within the groups assigned to specific managers to help you track collective team activity. 
      • Direct Managers: Focuses on organizational hierarchies, breaking down performance data by direct and indirect reports to help you analyze team activity based on direct reporting relationships.
      • user_report_type.png
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    Apply filters to refine your data

    Use the filters panel to focus on the insights that matter most to you. For detailed descriptions of all available data, see the report data reference tables.

    Note: For the best experience, we recommend limiting your data range to the past 12 months. Organizations with very large datasets may experience slower performance when selecting broader date ranges.

    Add, arrange, and select filters

    1. Click View filters and select the filters you want to use.
    2. To rearrange the filter order, click the dots to the left of each filter name, then drag and drop them into the desired order.
    3. Click Save.
    4. Click a filter, then select the data you want to narrow the report to. For detailed descriptions of all available filters, see the Filter reference table for your selected report type below.

    Clear filters

    • Clear values: To clear specific values while keeping the filter active, uncheck the selected values in the dropdown.
    • Clear filter: To clear a filter entirely, click the X next to the filter name.

    Filter tips

    • Visual cue: When a filter is applied, the field displays the number of selected values.
    • Date ranges: A date range filter displays the specific dates next to the filter field.
    • Definitions: For detailed descriptions of all available filters, see the Filter reference tables below.

    Note: Filters apply to all chart types and persist when you save the report.

    filters.png

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    Understand dimensions and measures

    To build custom tables and charts, drag the data fields from the left panel into the configuration slots at the top of the report. The data fields are categorized into two types:

    • Dimensions: Descriptive fields that identify or characterize what you are looking at, such as Full Name, User Group Names, or Number of users in a group. Typically text, numeric, or time-based. 
    • Measures: Numerical values calculated across your data, such as Sessions or Days Active.

    The left panel lists all available data fields, organized into expandable Dimensions and Measures sections. Dimensions are shown in blue with an abc, 123, or calendar icon, and measures are shown in green with a 123 icon. Data fields currently in use are shown in gray with a check mark next to them. For detailed descriptions of all available data, see the report data reference table.

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    Customize the table

    Analyze how specific teams or individuals interact with Showpad to identify top performers and adoption gaps. By dragging data fields into the configuration slots at the top of the report, you can build a table that highlights the exact metrics your leadership team needs.

    Add and manage columns

    1. In the left panel, locate the data field you want to include.
    2. Drag and drop your chosen field into the configuration slots at the top of the table.
      • Dimension fields can go in either configuration slot. The top field in the Dimensions slot creates the rows, while additional fields create new columns. Dimension fields in the Measures slot show a count.
      • Measure fields can only be added to the Measures slot.
    3. To reorder columns, click the Dimensions or Measures slot, then drag and drop the fields into your desired sequence.
    4. To remove a column, click the X icon next to the field name in the configuration slot. Or click the trash icon next to the data field in the left column. 

    Note: The table always displays Dimension columns on the left, followed by Measure columns, regardless of the order in which you add them.

    Tips for formatting

    • Sort: Click any column header to sort the table by that field.
    • Resize: Hover between column headers until the resize icon appears, then click and drag to adjust the width.
    • Definitions: For a complete list of what each field represents, see the report data reference table.

    drag-and-drop.png

    Example 

    Create a weekly activity report for a specific user group:

    1. Using the filter Activity started at, set the date range to 'Last 90 days'. Then use the filter User group to select a specific team.
    2. Drag the Full name field to the Dimensions slot to create a row for each person.
    3. Drag the Asset Shares, Sessions, Days Active, and Asset Views fields to the Measures slot.
    4. Review the breakdown of individual user activity to identify power users by comparing how frequently each seller actively uses Showpad, downloads materials, and shares content with prospects.
    Example.png

    When you are satisfied with your report, click Save. If you haven’t already named the report, give your report a descriptive name and click Save.

    Note: Switching to a different chart type before saving will clear all table customizations.

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    Visualize your data with charts

    You can switch between different chart types to find the best way to present your insights.

    Choose from one of these available chart formats:

    Chart Type Best Used For
    Table View precise activity metrics for individual sellers or managers.
    Bar chart Compare total sessions or shared content across different user groups or Divisions.
    Line chart Track adoption trends, such as daily active users, over a specific period.
    Column chart Identify the most active user groups by their asset Shares.
    Pie Chart See the distribution of total Showpad Video Shares by seller Division.
    Treemap Chart Visualize the proportion of total sessions across different user countries.
    Bubble Chart Identify high-performing sellers by representing sessions as bubble size, grouped by user group.
    KPI Highlight high-level totals, such as total sessions this month or average test scores.

    To customize a chart:

    1. Select your desired chart type.
    2. Set filters to narrow your data.
    3. Drag a data field from the left column onto a configuration slot at the top of the chart. Each chart offers a combination of two or more of these configuration slots:
    Configuration slot Description Recommended data type
    Dimensions

    Specifies which text-based user data to view, such as Direct Manager.

    • Used in Tables
    		 Dimensions
    Measure

    The numerical activity you want to count, such as Asset Views or Shared Spaces Created.

    • Used in all charts.
    		 Measures
    Category

    The primary segments used to label data groups in a chart, such as User Role.

    • Used in Bar Charts, Column Charts, Pie Charts, Treemaps, and Bubble Charts
    		 Dimensions
    Group By

    Organizes results into deeper sub-segments, like viewing activity by User Countries.

    • Used in Bar Charts, Line Charts, and Column Charts.
    		 Dimensions
    X-Axis

    Plots time-based data horizontally (e.g., Activity Started At (Month))

    • Used in Line Charts
    		 Time
    Color

    Differentiates groups (e.g., User Status) with distinct colors to spot patterns easily.

    • Used in Treemaps and Bubble Charts
    		 Dimensions
    Evolution

    Compares the growth or decline of a metric (e.g., Sessions) against a previous period to identify adoption trends.

    • Used in KPIs
    		 Time

    Example

    Create a line chart showing monthly session trends per Division

    1. Select Line Chart from the chart list left of the report.
    2. Using the filter Activity started, set a date range such as 'Last year'.
    3. Drag the Sessions field to the Measure slot.
    4. Next, under Activity Started At, select Month and drag it to the X-axis slot. This shows the total session trend for the entire organization.
    5. Finally, drag the Division Names field to the Group By slot. You now see separate colored lines for each Division, allowing you to compare which segments are increasing their Showpad usage month-over-month. Hover over points to view monthly sessions per Division.
    6. To focus on specific Divisions, click items in the legend to hide or reveal them.
    7. Click and drag across the chart to zoom in on a section, and click Clear filter to return to the full view.

    line-chart.png

    To save your report as a custom chart and download an image file, click Save & download, then select PNG.

    Tip: Learn more about chart types and how to build charts in our article on creating Report Builder charts.

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    Save, download, and schedule your report

    1. When you are satisfied with your report, click Save. If you have not already named the report, give your report a descriptive name and click Save.
    2. To download the report, click Download and select either XLSX or CSV.
    3. To schedule the report to be emailed to you and/or other recipients regularly, click Schedule. Select the report export frequency, enter the recipient email addresses, select the export type, and click Schedule. save-download.png
    4. To return to your list of saved reports, click the X icon.

    Once saved, you can download, schedule, duplicate, and manage your report from your My Reports list. Learn more about managing your reports.

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    Understand the report data and filters

    Expand any report type below to review the corresponding dimension fields, measure fields, and filter descriptions.

    Users

    Users - Dimensions

    Dimension Description
    Activity Started At

    Date when the user activity event started.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    User Company Name of the company the user works for.
    User Countries Countries where the user operates.
    Direct Manager Name of the user's direct manager.
    Division Names Divisions to which the user is assigned.
    External User ID User ID assigned by an external provisioning source (if applicable).
    Has Direct Manager Role Whether the user is a direct manager (Yes) or an individual contributor (No).
    License Type

    License type assigned to the user.

    Possible values: direct, partner, or view-only.
    Managers Managers of the user's user groups.
    Share Origin The app, browser, or plug-in from which the user shared content.
    User Created Date

    The date the user was added to Showpad.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    User Email Email address of the user.
    Full Name Full name of the user.
    Showpad User ID Unique ID of the user.
    User Last Login Date

    The most recent date this user logged in to Showpad.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day

    Note: This isn’t a reliable indicator of usage activity, as users may remain logged in indefinitely depending on the app they use and the session duration set by the admin.
    User Role

    Access level based on the user's objectives.

    Possible values: Admin, user, or manager.
    User Status

    Access status of the user.

    Possible values: active, deactivated, or deleted.
    User Group Names User groups the user is assigned to.
    Back to users report data menu

    Users - Measures

    Measure Description Calculation notes
    Asset Downloads Number of times assets were downloaded by the user.
    • Includes assets downloaded from Shares when the recipient's email address matches the user's.

    Note: New reporting tracks Share downloader emails, so counts may appear higher than before.
    Asset Shares Number of times the user shared content (via email or link).
    • Count of unique times one or more assets have been shared via email or link with one or more recipients.

    How to read this metric:

    • It is NOT a count of individual recipients (e.g., one email to 5 people = 1 share).
    • It is NOT a count of individual assets (e.g., one link containing 10 files = 1 share).
    • It IS a measure of the sharing action itself.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Asset Views Number of times the user viewed any asset within the Showpad app.
    • All top-level asset views (excluding document page views) by internal users across the platform.
    • A user is considered internal when viewing Shared Spaces or Shares if they have an internal email address.

    Note: New reporting tracks viewer emails, so view counts may appear higher than before.
    Collections Active Number of active Collections owned by the user.
    • If a Collection was active at any point during the timeframe, it's counted as active.
    • Active period runs from creation date until the day before deletion.
    • Current Collections that haven't been deleted remain active through today.
    Collections Created Number of Collections created by the user.
    • Calculated using the Collection creation date.
    Courses Completed Number of assigned Courses completed by the user.
    • Only current completion date.
    Courses Overdue Number of assigned Courses past their due date.
    • Only required Courses are included.
    • If not completed before the due date, the overdue date is set.
    • Overdue date is either the due date or the assigned date (if assigned after the due date, the Course is already overdue when assigned).
    • A Course can be marked overdue even if completed afterward.
    • Deleted and unpublished Courses are not included.

    Note: Old reporting used more complex logic, so the count may differ from before.
    Days Active Number of calendar days the user actively used the Showpad app.
    • A day is active if a user opens or interacts with any Showpad platform (mobile or web).
    Files Edited Number of assets edited by the user.
    • Count of assets (not individual changes) edited by a user via Office Online, Edit App, or Google Docs/Slides.
    Personal Files Number of assets uploaded to My Files by the user.
    • Considers the initial upload date, not replacement versions.
    Pitch Score Average Average PitchIQ score earned by the user.
    • Includes only pitch review…
      • created during the selected timeframe.
      • from assigned Courses.
      • from submitted pitches.

    Note: New reporting uses decimal values rather than rounded averages, so results may differ from before.
    Sessions Number of times the user opened and used the Showpad app.
    • Count is per user per device.
    • Considers app events.
    • If a user-device doesn't log an event for 30 minutes, the user is considered inactive, and a new session starts with the next event.

    Note: This is a new windowed session count. Older reports only counted the total number of sessions. If a user opened the app 20 times in a minute or frequently switched tabs, each action counted as a session. So, the new windowed session count may be lower than in older reports.
    Shared Spaces Created Number of Shared Spaces created by the user.
    • Based on the creation date of the Shared Space.
    Showpad Videos Created Number of Showpad Videos created by the user.
    • User-created videos.
      • Considered assets, but they are the user’s personal files.
      • Different from marketing videos uploaded by admins.
    Showpad Videos Shared Number of Showpad Videos shared by the user.
    • Count of unique times one or more Showpad Videos have been shared via email or link with one or more recipients.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Test Score Average Average test score received by the user.
    • Considers all submitted test attempts with scores. 
    • If a test has multiple attempts, only the last one is considered.
    Back to users report data menu

    Users - Filters

    Filter How to use
    Activity Started At

    Select a date range:

    • Last 30 days
    • Last 90 days
    • Last year
    • This year
    • Custom
      • Choose a date range from the calendar.
    Direct Manager

    Choose to include (match ANY) or exclude (match NONE) selected direct managers.

    Then select one or more users from the drop-down list.
    Division Names

    Choose to include (match ANY) or exclude (match NONE) selected Divisions.

    Then select one or more Divisions from the drop-down list.
    External User ID

    Choose to include (match ANY) or exclude (match NONE) selected external user IDs.

    Then select one or more external user IDs from the drop-down list.
    Has Direct Manager Role

    Choose to include (match ANY) or exclude (match NONE) the selected user property.

    Select either:

    • True to view users who are direct managers.
    • False to view users who are not.
    License Type Select one or more license types from the drop-down list.
    Manager

    Choose to include (match ANY) or exclude (match NONE) selected managers.

    Then select one or more managers from the drop-down list.
    Share Origin

    Choose to include (match ANY) or exclude (match NONE) selected apps, browsers, and plug-ins.

    Then select one or more from the drop-down list.
    Showpad User ID

    Choose to include (match ANY) or exclude (match NONE) selected Showpad user IDs.

    Then select one or more user IDs from the drop-down list.
    User Company

    Choose to include (match ANY) or exclude (match NONE) selected companies.

    Then select one or more companies from the drop-down list.
    User Countries

    Choose to include (match ANY) or exclude (match NONE) selected countries.

    Then select one or more countries from the drop-down list.
    User Created Date

    Select a date range:

    • Last 30 days
    • Last 90 days
    • Last year
    • This year
    • Custom
      • Choose a date range from the calendar.
    User Email Address

    Choose to include (match ANY) or exclude (match NONE) selected email addresses.

    Then select one or more emails from the drop-down list.
    User Full Name

    Choose to include (match ANY) or exclude (match NONE) selected users.

    Then select one or more user names from the drop-down list.
    User Group

    Choose to include (match ANY) or exclude (match NONE) selected user groups.

    Then select one or more user groups from the drop-down list.
    User Role

    Choose to include (match ANY) or exclude (match NONE) selected Showpad user roles.

    Then select one or more roles from the drop-down list:

    • Admin
    • Manager
    • Promoted Member
    • User
    User Status

    Choose to include (match ANY) or exclude (match NONE) the selected user Showpad access statuses.

    Select either:

    • Active
    • Deactivated
    User Last Login Date

    Select a date range:

    • Year
    • Quarter
    • Month
    • Week
    • Day

    Note: This isn’t a reliable indicator of usage activity, as users may remain logged in indefinitely depending on the app they use and the session duration set by the admin.
    Back to users report data menu
    User Groups

    User Groups - Dimensions

    Dimension Description
    Activity Started At

    Date when the user activity event started.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    Division Names Divisions to which the user group is assigned.
    Manager Full Names Managers of the user group.
    Share Origin The app, browser, or plug-in from which users in the user group shared content.
    Number of Users

    Number of users belonging to the user group.

    Includes all non-deleted users.
    User Group Name The name of the user group.
    Back to user groups report data menu

    User Groups - Measures

    Measure Description Calculation notes
    Asset Downloads Average number of times assets were downloaded by users in the group.
    • Includes assets downloaded from Shares when the recipient's email address matches the user's.

    Note: New reporting tracks Share downloader emails, so counts may appear higher than before.
    Asset Shares Average number of times users in the group shared content (via email or link).
    • Count of unique times one or more assets have been shared via email or link with one or more recipients.

    How to read this metric:

    • It is NOT a count of individual recipients (e.g., one email to 5 people = 1 share).
    • It is NOT a count of individual assets (e.g., one link containing 10 files = 1 share).
    • It IS a measure of the sharing action itself.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Asset Views Average number of times users in the group viewed any asset within the Showpad app.
    • All top-level asset views (excluding document page views) by internal users across the platform.
    • A user is considered internal when viewing Shared Spaces or Shares if they have an internal email address.

    Note: New reporting tracks viewer emails, so view counts may appear higher than before.
    Collections Active Average number of active Collections owned by users in the group.
    • If a Collection was active at any point during the timeframe, it's counted as active.
    • Active period runs from creation date until the day before deletion.
    • Current Collections that haven't been deleted remain active through today.
    Collections Created Average number of Collections created by users in the group.
    • Calculated using the Collection creation date.
    Courses Completed Average number of assigned Courses completed by users in the group.
    • Only current completion date.
    Courses Overdue Average number of Courses assigned to users in the group that are past their due date.
    • Only required Courses are included.
    • If not completed before the due date, the overdue date is set.
    • Overdue date is either the due date or the assigned date (if assigned after the due date, the Course is already overdue when assigned).
    • A Course can be marked overdue even if completed afterward.
    • Deleted and unpublished Courses are not included.

    Note: Old reporting used more complex logic, so the count may differ from before.
    Days Active Average number of calendar days users in the group actively used the Showpad app.
    • A day is active if a user opens or interacts with any Showpad platform (mobile or web).
    Files Edited Average number of assets edited by users in the group.
    • Count of assets (not individual changes) edited by a user via Office Online, Edit App, or Google Docs/Slides.
    Personal Files Average number of assets uploaded to My Files by users in the group.
    • Considers the initial upload date, not replacement versions.
    Sessions Average number of times users in the group opened and used the Showpad app.
    • Count is per user per device.
    • Considers app events.
    • If a user-device doesn't log an event for 30 minutes, the user is considered inactive, and a new session starts with the next event.

    Note: This is a new windowed session count. Older reports only counted the total number of sessions. If a user opened the app 20 times in a minute or frequently switched tabs, each action counted as a session. So, the new windowed session count may be lower than in older reports.
    Shared Spaces Created Average number of Shared Spaces created by users in the group.
    • Based on the creation date of the Shared Space.
    Showpad Videos Created Average number of Showpad Videos created by users in the group.
    • User-created videos.
      • Considered assets, but they are the user’s personal files.
      • Different from marketing videos uploaded by admins.
    Showpad Videos Shared Average number of Showpad Videos shared by users in the group.
    • Count of unique times one or more Showpad Videos have been shared via email or link with one or more recipients.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Test Score Average Average test score received by users in the group.
    • Considers all submitted test attempts with scores. 
    • If a test has multiple attempts, only the last one is considered.
    Back to user groups report data menu

    User Groups - Filters

    Filter How to use
    Activity Started At

    Select a date range:

    • Last 30 days
    • Last 90 days
    • Last year
    • This year
    • Custom
      • Choose a date range from the calendar.
    Division Names

    Choose to include (match ANY) or exclude (match NONE) selected Divisions.

    Then select one or more Divisions from the drop-down list.
    Managers

    Choose to include (match ANY) or exclude (match NONE) selected managers.

    Then select one or more managers from the drop-down list.
    Number of Users

    Choose to include (match ANY) or exclude (match NONE) a number of users.

    Then enter a number of users.
    Share Origin

    Choose to include (match ANY) or exclude (match NONE) selected apps, browsers, and plug-ins.

    Then select one or more from the drop-down list.
    User Group Name

    Choose to include (match ANY) or exclude (match NONE) selected user group names.

    Then select one or more user group names from the drop-down list.
    Back to user groups report data menu
    Divisions

    Divisions - Dimensions

    Dimension Description
    Activity Started At

    Date when the user activity event started.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    Division Names Name of the Division.
    Share Origin The app, browser, or plug-in from which the Division’s users shared content.
    Users

    Number of users associated with the Division.

    Includes Promoted Members to the Division, as well as users in user groups assigned to the Division.
    Back to Divisions report data menu

    Divisions - Measures

    Measure Description Calculation notes
    Asset Downloads Average number of times assets were downloaded by users associated with the Division.
    • Includes assets downloaded from Shares when the recipient's email address matches the user's.

    Note: New reporting tracks Share downloader emails, so counts may appear higher than before.
    Asset Shares Average number of times content was shared (via email or link) by users associated with the Division.
    • Count of unique times one or more assets have been shared via email or link with one or more recipients.

    How to read this metric:

    • It is NOT a count of individual recipients (e.g., one email to 5 people = 1 share).
    • It is NOT a count of individual assets (e.g., one link containing 10 files = 1 share).
    • It IS a measure of the sharing action itself.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Asset Views Average number of times any asset within the Showpad app was viewed by users associated with the Division.
    • All top-level asset views (excluding document page views) by internal users across the platform.
    • A user is considered internal when viewing Shared Spaces or Shares if they have an internal email address.

    Note: New reporting tracks viewer emails, so view counts may appear higher than before.
    Collections Active Average number of active Collections owned by users associated with the Division.
    • If a Collection was active at any point during the timeframe, it's counted as active.
    • Active period runs from creation date until the day before deletion.
    • Current Collections that haven't been deleted remain active through today.
    Collections Created Average number of Collections created by users associated with the Division.
    • Calculated using the Collection creation date.
    Courses Completed Average number of assigned Courses completed by users associated with the Division.
    • Only current completion date.
    Courses Overdue

    Average number of Courses past their due date assigned to users associated with the Division.

     
    • Only required Courses are included.
    • If not completed before the due date, the overdue date is set.
    • Overdue date is either the due date or the assigned date (if assigned after the due date, the Course is already overdue when assigned).
    • A Course can be marked overdue even if completed afterward.
    • Deleted and unpublished Courses are not included.

    Note: Old reporting used more complex logic, so the count may differ from before.
    Days Active

    Average number of calendar days the Showpad app was actively used by users associated with the Division.

     
    • A day is active if a user opens or interacts with any Showpad platform (mobile or web).
    Files Edited Average number of assets edited by users associated with the Division.
    • Count of assets (not individual changes) edited by a user via Office Online, Edit App, or Google Docs/Slides.
    Personal Files Average number of assets uploaded to My Files by users associated with the Division.
    • Considers the initial upload date, not replacement versions.
    Sessions

    Average number of times the Showpad app was opened and used by users associated with the Division.

     
    • Count is per user per device.
    • Considers app events.
    • If a user-device doesn't log an event for 30 minutes, the user is considered inactive, and a new session starts with the next event.

    Note: This is a new windowed session count. Older reports only counted the total number of sessions. If a user opened the app 20 times in a minute or frequently switched tabs, each action counted as a session. So, the new windowed session count may be lower than in older reports.
    Shared Spaces Created Average number of Shared Spaces created by users associated with the Division.
    • Based on the creation date of the Shared Space.
    Showpad Videos Created Average number of Showpad Videos created by users associated with the Division.
    • User-created videos.
      • Considered assets, but they are the user’s personal files.
      • Different from marketing videos uploaded by admins.
    Showpad Videos Shared Average number of Showpad Videos shared by users associated with the Division.
    • Count of unique times one or more Showpad Videos have been shared via email or link with one or more recipients.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Test Score Average Average test score across all users associated with the Division.
    • Considers all submitted test attempts with scores. 
    • If a test has multiple attempts, only the last one is considered.
    Back to Divisions report data menu

    Divisions - Filters

    Filter How to use
    Activity Started At

    Select a date range:

    • Last 7 days
    • Last 30 days
    • Last 90 days
    • Last month
    • This year
    • Last year
    • Custom
      • Choose a date range from the calendar.
    Division Name

    Choose to include (match ANY) or exclude (match NONE) selected Divisions.

    Then select one or more Divisions from the drop-down list.
    Share Origin

    Choose to include (match ANY) or exclude (match NONE) selected apps, browsers, and plug-ins.

    Then select one or more from the drop-down list.
    Back to Divisions report data menu
    Managers

    Managers - Dimensions

    Dimension Description
    Activity Started At

    Date when the user activity event started.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    Division Names The Divisions assigned to the user groups that the manager belongs to.
    Manager Full Name The name of the manager.
    Share Origin The app, browser, or plug-in from which the managed users shared content.
    Users Number of users in the user groups managed by the manager.
    User Group Names The user groups the manager belongs to.
    Back to managers report data menu

    Managers - Measures

    Measure Description Calculation notes
    Asset Downloads Average number of times managed users downloaded assets.
    • Includes assets downloaded from Shares when the recipient's email address matches the user's.

    Note: New reporting tracks Share downloader emails, so counts may appear higher than before.
    Asset Shares Average number of times managed users shared content via email or link.
    • Count of unique times one or more assets have been shared via email or link with one or more recipients.

    How to read this metric:

    • It is NOT a count of individual recipients (e.g., one email to 5 people = 1 share).
    • It is NOT a count of individual assets (e.g., one link containing 10 files = 1 share).
    • It IS a measure of the sharing action itself.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Asset Views Average number of times managed users viewed any asset within the Showpad app.
    • All top-level asset views (excluding document page views) by internal users across the platform.
    • A user is considered internal when viewing Shared Spaces or Shares if they have an internal email address.

    Note: New reporting tracks viewer emails, so view counts may appear higher than before.
    Collections Active Average number of active Collections owned by managed users.
    • If a Collection was active at any point during the timeframe, it's counted as active.
    • Active period runs from creation date until the day before deletion.
    • Current Collections that haven't been deleted remain active through today.
    Collections Created Average number of Collections created by managed users.
    • Calculated using the Collection creation date.
    Courses Completed Average number of assigned Courses completed by managed users.
    • Only current completion date.
    Courses Overdue Average number of overdue Courses assigned to managed users.
    • Only required Courses are included.
    • If not completed before the due date, the overdue date is set.
    • Overdue date is either the due date or the assigned date (if assigned after the due date, the Course is already overdue when assigned).
    • A Course can be marked overdue even if completed afterward.
    • Deleted and unpublished Courses are not included.

    Note: Old reporting used more complex logic, so the count may differ from before.
    Days Active Average number of calendar days managed users actively used the Showpad app.
    • A day is active if a user opens or interacts with any Showpad platform (mobile or web).
    Files Edited Average number of assets edited by managed users.
    • Count of assets (not individual changes) edited by a user via Office Online, Edit App, or Google Docs/Slides.
    Personal Files Average number of assets managed users uploaded to My Files.
    • Considers the initial upload date, not replacement versions.
    Sessions

    Average number of times managed users opened and used the Showpad app.

     
    • Count is per user per device.
    • Considers app events.
    • If a user-device doesn't log an event for 30 minutes, the user is considered inactive, and a new session starts with the next event.

    Note: This is a new windowed session count. Older reports only counted the total number of sessions. If a user opened the app 20 times in a minute or frequently switched tabs, each action counted as a session. So, the new windowed session count may be lower than in older reports.
    Shared Spaces Created Average number of Shared Spaces created by managed users.
    • Based on the creation date of the Shared Space.
    Showpad Videos Created Average number of Showpad Videos created by managed users
    • User-created videos.
      • Considered assets, but they are the user’s personal files.
      • Different from marketing videos uploaded by admins.
    Showpad Videos Shared Average number of Showpad Videos shared by managed users.
    • Count of unique times one or more Showpad Videos have been shared via email or link with one or more recipients.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Test Score Average Average test score across all managed users.
    • Considers all submitted test attempts with scores. 
    • If a test has multiple attempts, only the last one is considered.
    Back to managers report data menu

    Managers - Filters

    Filter How to use
    Activity Started At

    Select a date range:

    • Last 7 days
    • Last 30 days
    • Last 90 days
    • Last month
    • This year
    • Last year
    • Custom
      • Choose a date range from the calendar.
    Division Names

    Choose to include (match ANY) or exclude (match NONE) selected Divisions.

    Then select one or more Divisions from the drop-down list.
    Manager full name

    Choose to include (match ANY) or exclude (match NONE) the selected managers.

    Then select one or more managers from the drop-down list.
    User group

    Choose to include (match ANY) or exclude (match NONE) the selected user groups.

     

    Then select one or more user groups from the drop-down list.
    Share Origin

    Choose to include (match ANY) or exclude (match NONE) selected apps, browsers, and plug-ins.

    Then select one or more from the drop-down list.
    Back to managers report data menu
    Direct Managers

    Direct Managers - Dimensions

    Dimension Description
    Activity Started At

    Date when the user activity event started.

    Select a date interval:

    • Year
    • Quarter
    • Month
    • Week
    • Day
    User Reporting Level Categorizes user data based on their reporting relationship to the direct manager as either a direct or indirect report.
    Direct Manager Full Name Name of the direct manager.
    Division Names Divisions to which the direct manager is assigned.
    Reporting To The direct manager to whom this direct manager reports.
    Share Origin The app, browser, or plug-in from which the managed users shared content.
    User Group Names User groups the direct manager is assigned to.
    Back to direct managers report data menu

    Direct Managers - Measures

    Measure Description Calculation notes
    Asset Downloads

    Average number of times managed users downloaded assets.

     
    • Includes assets downloaded from Shares when the recipient's email address matches the user's.

    Note: New reporting tracks Share downloader emails, so counts may appear higher than before.
    Asset Shares Average number of times managed users shared content via email or link.
    • Count of unique times one or more assets have been shared via email or link with one or more recipients.

    How to read this metric:

    • It is NOT a count of individual recipients (e.g., one email to 5 people = 1 share).
    • It is NOT a count of individual assets (e.g., one link containing 10 files = 1 share).
    • It IS a measure of the sharing action itself.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Asset Views Average number of times managed users viewed any asset within the Showpad app.
    • All top-level asset views (excluding document page views) by internal users across the platform.
    • A user is considered internal when viewing Shared Spaces or Shares if they have an internal email address.

    Note: New reporting tracks viewer emails, so view counts may appear higher than before.
    Collections Active Average number of active Collections owned by managed users.
    • If a Collection was active at any point during the timeframe, it's counted as active.
    • Active period runs from creation date until the day before deletion.
    • Current Collections that haven't been deleted remain active through today.
    Collections Created Average number of Collections created by managed users.
    • Calculated using the Collection creation date.
    Courses Completed Average number of assigned Courses completed by managed users.
    • Only current completion date.
    Courses Overdue Average number of overdue Courses assigned to managed users.
    • Only required Courses are included.
    • If not completed before the due date, the overdue date is set.
    • Overdue date is either the due date or the assigned date (if assigned after the due date, the Course is already overdue when assigned).
    • A Course can be marked overdue even if completed afterward.
    • Deleted and unpublished Courses are not included.

    Note: Old reporting used more complex logic, so the count may differ from before.
    Days Active Average number of calendar days managed users actively used the Showpad app.
    • A day is active if a user opens or interacts with any Showpad platform (mobile or web).
    Files Edited Average number of assets edited by managed users.
    • Count of assets (not individual changes) edited by a user via Office Online, Edit App, or Google Docs/Slides.
    Personal Files Average number of assets managed users uploaded to My Files.
    • Considers the initial upload date, not replacement versions.
    Sessions

    Average number of times managed users opened and used the Showpad app.

     
    • Count is per user per device.
    • Considers app events.
    • If a user-device doesn't log an event for 30 minutes, the user is considered inactive, and a new session starts with the next event.

    Note: This is a new windowed session count. Older reports only counted the total number of sessions. If a user opened the app 20 times in a minute or frequently switched tabs, each action counted as a session. So, the new windowed session count may be lower than in older reports.
    Shared Spaces Created Average number of Shared Spaces created by managed users.
    • Based on the creation date of the Shared Space.
    Showpad Videos Created Average number of Showpad Videos created by managed users.
    • User-created videos.
    • Considered assets, but they are the user’s personal files.
    • Different from marketing videos uploaded by admins.
    Showpad Videos Shared Average number of Showpad Videos shared by managed users.
    • Count of unique times one or more Showpad Videos have been shared via email or link with one or more recipients.

    Note: Old reporting counted individual recipients, so the count may differ from before.
    Test Score Average

    Average test score across all managed users.

     
    • Considers all submitted test attempts with scores. 
    • If a test has multiple attempts, only the last one is considered.
    Users Number of users managed by the direct manager.
    • Counts all non-deleted users.
    • Counts only direct reports.
    Back to direct managers report data menu

    Direct Managers - Filters

    Filter How to use
    Activity Started At

    Select a date range:

    • Last 7 days
    • Last 30 days
    • Last 90 days
    • Last month
    • This year
    • Last year
    • Custom
      • Choose a date range from the calendar.
    Direct Manager

    Choose whether to include (match ANY) or exclude (match NONE) the selected direct managers.

    Then select one or more users from the drop-down list.
    Division Names

    Choose to include (match ANY) or exclude (match NONE) selected Divisions.

    Then select one or more Divisions from the drop-down list.
    User Group Names

    Choose to include (match ANY) or exclude (match NONE) the selected user group names.

     

    Then select one or more user group names from the drop-down list.
    Reporting To

    Choose whether to include (match ANY) or exclude (match NONE) direct managers based on who they report to.

    Then select one or more direct managers from the drop-down list.
    Share Origin

    Choose to include (match ANY) or exclude (match NONE) selected apps, browsers, and plug-ins.

    Then select one or more from the drop-down list.
    User Reporting Level

    Choose whether to include (match ANY) or exclude (match NONE) user data based on their reporting relationship to the direct manager.

    Then select one or more values from the drop-down list:

    • Direct: Only show data for users who report to the direct manager. (Direct reports)
    • Indirect: Only show data for users managed by a direct report. (Indirect reports)
    Back to direct managers report data menu

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