Analyze learning activity with Coach reports

Showpad Coach provides detailed reports to help admins track learner performance in Courses and Paths. With flexible filters by category and time period, you can identify training gaps, compare user performance, and empower managers to coach teams on best practices and improvement areas.

Note: Users assigned to an elective Course or Path will not be included in Coach reporting until they opt-in.

See how it looks

Key features

• See valuable analytics about learners and Courses
• Aggregate data using various filters to get the most out of historical data
• Export this information into a CSV file for your records

You need this to succeed

The quick way

1. Login to Showpad as an Admin or Promoted Member
2. Click the Analytics tab and select Coach Reports
3. Select a report, customize the column options, and filter data as needed

Learn how it's done

To get started, navigate to the Analytics tab in the Admin App and select Coach Reports from the left side menu. Select a report type. Hovering over a report will show a preview of the report.

When you want to view a different report, click the current report title to open the report menu and select a different report.

Tip: With any report, select columns from the left side to determine which stats will be displayed. You can save reports as you've assembled them. This keeps your settings and makes them easy to find in your Saved Reports tab.

Admin/Manager Report

The Admin/Manager report provides a list of admins and managers in the organization with various statistics based on their activity. The default view of this report includes the admin or manager's name, role, number of users and groups managed, Courses administered, reviews assigned and completed, reviews with written feedback, length of feedback in words, and their review average. This can be helpful when determining manager's level of engagement with their team's learning and help admins determine areas of improvement.

Course

The Course report compiles a list of statistics per Course so you can compare metrics. The default view of this report includes the number of users in the Course, the number of users who have started the Course, the number of users who have completed the Course, overdue users, and test and pitch averages.

Note: Overdue percentages are calculated by first dividing the number of overdue Courses by the number of Courses assigned with a due date, then multiplying by 100.

This data includes all Courses that each user has finished. Even if a Course is not technically complete because it is pending review, users who finished their portion of the assignment will be included in this report.

Course and Group

This report shows Course statistics on a group level, showing how different groups perform on a particular Course. In the default version of this report, you will see the Course per group, the number of users in each group assigned to the Course, and other completion statistics. This report may be useful for admins to see how groups rolling up to different managers compare.

Course and User

This report shows performance on a user basis for each Course, providing an easy breakdown of all the stats for each Course a user is enrolled in. If the Course has a test or pitch component, you can dig deeper by clicking on a specific user and selecting the Visualizations icon. This will provide a Test Component Comparison or PitchIQ Comparison with a user by score chart. Compare how a particular user did to the other users enrolled in the Course.

By selecting a user from the list on this report, you will also find shortcut icons to view their PitchIQ or go to test or pitch management. If you select the Refine Data icon, you will see specific details for that particular user and Course.

Curriculum, Curriculum & Group, Curriculum & User

These reports demonstrate statistics on the Curriculum level. Find details in the Curriculum report about the number of Courses and users assigned to the Curriculum, how many users have started the Curriculum, and the average test and pitch scores within the Curriculum.

You will see similar tables for the Curriculum and Group and Curriculum and User reports. However, the stats will be broken down by corresponding user or group.

From the Curriculum and User report, select a user. Then, click the Refine Data icon and select See all courses in this curriculum for this user. This will show all the Courses assigned to the user that belong to the Curriculum.

Group

The group report displays statistics at the group level. The default report shows the group name, number of users, number of users who have started and completed their Courses, and the groups' pitch and test averages.

In this view, the Start Count may be higher than the User Count because of how group assignments are calculated. If a group has 10 users and they are given 5 assignments to complete, that totals 50 possible assignments to begin. So, if 10 users started 2 Courses each, that brings the Start Count to 20. By this math, if a user is removed from the group but did start a Course, the start count will remove their activity from the report when they leave the group.

Path, Path & Group, Path & User

The Path report shows statistics on a Path level. Similar to the Curriculum report, you will find details here about the number of items in a Path, the number of users assigned to the Path, the number of users who have started the Path, and the number of users who have completed it.

You will see similar tables for the Path and Group and Path and User reports. However, the stats will be broken down by corresponding user or group.

Path Item, Path Item & Group, Path Item & User

These reports show statistics for specific items within a Path. Find information here on the Path item type, amount of users assigned to it, start and completion counts, and amount of users overdue on completion. Within the Path Item report, click on a specific task, then select the Refine Data icon to view all groups or all users for a specific task. For the Path Item & Group or User report, select any group or user to see all tasks they are assigned to.

Similar details can be found on a Path item level for specific users and groups.

PitchIQ Results

This report provides an overview of PitchIQ assignees, reviewers, scores, and feedback. Track user progress and view group performance as they complete PitchIQs. By default, the report is organized by Course title and then reviewer. You can quickly see both positive comments and constructive feedback.

Pitch Reviewer Activities

This report displays statistics related to users elected to review PitchIQ submissions. You will see user-level statistics based on their reviewing performance. The default report here is organized by Course and then reviewer. You will find information about their average pitch score, the number of reviews they've given, and their outstanding reviews. This can help admins determine trends among managers and other reviewers or scorers.

SCORM Courses

This report provides the key and value data for all your SCORM Courses. The default view organizes SCORM data by Course, followed by user, with each SCORM event listed as a separate row per user. This structure allows you to see detailed interactions for every user within a Course in event-specific order. The SCORM Data Key and SCORM Data Value are the last columns in the report.

Test Results

Similar to PitchIQ Results, this report provides information related to test-takers, their scores, and which groups they are in. It populates questions from Courses and indicates what the response was and whether or not it was correct. This default report is sorted by Course title followed by a question. When sorted by Course title, all questions will be grouped together for an overview of the full test.

User

This report displays user-level statistics to help gauge overall user performance. With this default report, you will find information on the number of Courses the user is assigned to, complete and overdue Courses, and test and pitch averages. To dig deeper, select any user from the list, then click the Visualizations icon. Select Learn Activity, PitchIQ Report, or Test Performance to see how the user compares to other users enrolled.