User roles in Showpad

Note: This article is about the new beta Admin App, which is still in development. Changes may occur. Please provide feedback directly in the beta app.

To streamline content management and enhance user experience, Showpad offers distinct user roles, each with specific responsibilities.

Owners and administrators oversee users, content, and Courses and can adapt settings.
Managers focus on reviewing pitches, supervising Competencies, and tracking team progress in Courses and Paths.

Sales representatives, referred to as users, are responsible for sharing content and completing Courses.

Promoted Members are a combination of regular users with limited admin permissions.
Each role comes with unique permissions, detailed in the table at the end of this article.

Step by step explained

There are five types of users in Showpad:

1. The owner is the first user set up when your Showpad organization was created. This role can be seen as a master administrator.

   Note: This role can't be changed by admins directly. If you need to transfer ownership, contact your Customer Success Manager.

2. An administrator has full access to all features of the Admin App, including creating users, Courses, Experiences, building Pages, adapting settings, etc.
3. A manager has access to the My Team hub, which enables them to oversee their team's Course progress and track learning initiatives.
4. A user can access the content created by the admins. Sales reps and other users without administrator rights have the role of a user.
5. A Promoted Member is a user with additional permissions. Depending on the permissions granted by an admin, they can perform one or more of the tasks presented in the table below.

See the table below to better understand the permissions for each user role:

Learn how this feature works in the current Online Platform.