Troubleshoot Showpad for Outlook

I installed the Outlook Plugin, but the button isn't visible in Outlook.

1. Expand the Outlook toolbar to ensure you can see the full tile and the logo.
   
2. If that's not the case, close Outlook.
3. Install the latest version of the VSTO tool.
   You can find it here.
4. Install the latest version of .NET Framework runtime.
   You can find it here.
5. Reboot your system.
6. Check the Options > Add-ins menu and look to see if it has been disabled. At the bottom of the screen, select Disabled Items from the Manage drop-down menu. Click Go and see a list of all currently disabled items from Outlook. Select the item containing 'Showpad' and choose Enable to see the plugin again. 
   
7. If none of the above works, our support team is here to help.
   Collect the Showpad logs manually by opening file explorer and copy-paste the following command in the Windows path bar: %LocalAppData%/Showpad/Logs/
   
   Open the latest version folder. This will be the highest number.
   
   Provide our support team these logs and add any additional information.
   

I can see the Showpad icon in the ribbon, but nothing happens when I click it.

1. Make sure Outlook is closed.
2. Install the latest version of the VSTO tool.
   You can find it here.
3. Uninstall the plugin (through the windows add or remove programs tool or by doubleclicking the EXE installer and selecting uninstall) and doublecheck if the folders are deleted, if not you'll have to manually delete the folders.
   
4. Reboot your system.
5. Re-install the plugin: you can find the latest version here: installation file to upgrade
6. If none of the above works you'll have to contact support.
   Collect the Showpad logs manually by opening file explorer and copy-paste the following command in the Windows path bar: %LocalAppData%/Showpad/Logs/
   
   Open the latest version folder. This will be the highest number.
   
   Provide our support team these logs and add any additional information.
   

The Showpad Plugin says that my computer is offline when logging in.

1. Check if you're connected to the internet, by checking your internet connection in Windows or by surfing to: http://amionline.net/
2. If you have an internet connection, check the network settings in the Showpad for Outlook app.
   Click 'Log In' and choose 'Network Settings'.
   
3. Use System default proxy settings.
   
4. Restart Outlook.
5. If the issue remains, check the network settings again in the Showpad for Outlook app.
6. Use manual proxy configuration.
   
7. Ask your IT department for the proxy URL, username and password.
8. Restart Outlook.
9. If none of the above works you'll have to contact support.
   Collect the Showpad logs manually by opening file explorer and copy-paste the following command in the Windows path bar: %LocalAppData%/Showpad/Logs/
   
   Open the latest version folder. This will be the highest number.
   
   Provide our support team these logs and add any additional information.
   

I have another question/issue. Enable debug mode and send Feedback to Support with the logs.

1. Click the three dots in the right-hand side corner and select 'Enable debug mode'.
2. Now, replicate the issue you were experiencing. Once done, turn off debug mode in the same menu.
3. Click on the three dots in the right-hand side corner again and select 'Send feedback'.
   
4. An email message will open and the logs will automatically be attached.
5. Add some additional info about the issue you're having and 'Send message.'
   
6. If none of the above works you'll have to contact support.
   Collect the Showpad logs manually by opening file explorer and copy-paste the following command in the Windows path bar: %LocalAppData%/Showpad/Logs/
   
   Open the latest version folder. This will be the highest number.
   
   Provide our support team these logs and add any additional information.