What's in it for you
After installing and configuring the Showpad for Outlook add-in, you can use the Advanced Search to look for content and share it from your preferred platform. Style the email any way you want. Yes, you can even use the Comic Sans font if you prefer. Links to the shared Showpad content will be part of the outgoing Outlook email. You are also able to log this activity to Salesforce if your organization has the Salesforce integration configured.
You need this to succeed
- Showpad for Outlook installed and configured
- Content available in Showpad
The quick way to awesomeness
- Compose a new email
- Select Add Items
- Add Content from your Recent files, Channels, Collections, Uploads or Search results
- Select a Sharing Theme
- Style the email any way you want
- Press the Send button
Do this step by step
- Compose a New Email and click Add Items.
- There are five options to add content to your email. Select the files you want to share and click Insert to add links to the chosen files in your email.
- Recent: Shows your recently shared files, so you can easily share them again.
- Channels: Browse your channels to select content. If you use Showpad Experiences, you won't be able to browse the advanced experiences channels because of technical limitations. However, you can find content in those channels by using the Search option.
- Collections (shown above): Displays the collections you already created. You can select particular content, or choose the entire collection for sharing. In that case, a link to that entire collection will be created.
- Uploads: Shows your personal content you uploaded to Showpad.
- Search: Use our advanced search to look for content in your channels.
- To search for content, click the Search option and start typing the name of the channel, file names or file extensions. We show a top three of results, relevant to the keyword you type.
With the Search option in the Showpad for Outlook add-in, we give you the ability to find the correct matching documents based on:
- whether the word appears in the title
- whether the word appears in a document (PDF, Office files) and is a stemmed version of that word. We support multiple languages so words are appropriately matched to their language-specific stem
- whether the word is part of a tag
- You can configure the filter to have precise search results:
- Search only for filenames and folder names.
- Search for exact phrases in a document (PDF, Office files).
- Search for specific document types
- Search for content that has specific tags
- Select your preferred Sharing Theme before you send out the links to your content. These themes show your shared content on a custom and company branded viewer. These themes are defined by your Showpad administrator.
- If you have the Salesforce integration enabled, you will be able to log Showpad for Outlook activity in your organization's Salesforce instance. Check the CRM box to sign in on Salesforce.
- In the To field of your email, type in the email address of your Contact or Lead. Clicking Check Names triggers the recipients to be verified and to be cross-referenced against your data in Salesforce.
You can also start typing in the email body. That also trigger the Check Names behavior indirectly.
- Another way to share content with a Contact or Lead is to manually search for them in the Contact or Lead screen and to click the correct checkbox. This associates the activity with this specific Salesforce record. You will need to manually fill in the recipient's email address in the To field.
- To share content with one of your Opportunities, you can also search for them in the Related to field. If you don't want to associate the email you're composing to an Opportunity, select None.
- When your customer or prospect opens the link in the email, the collection will be opened in the selected Sharing Theme.
- In your Share view in the Showpad app, you will see the insights about the content you shared.
- It is important to know that Showpad for Outlook can track the email address of your contact if it was only sent to one address. You see the content and what subject and message you used in your email message.
If you share your content with multiple addresses, we can show you on what device the content was opened and on which browser. It is not possible to track one single email that was sent to multiple contacts, also when they are added in CC or BCC.
- It's not possible to see that your Outlook email was opened in Showpad's sharing activity. This is because the email is not sent via Showpad but via Outlook, and the standard settings in Outlook block tracking pixels which is how we register email open events. If you want to have confirmation your contacts opened your email, you can always enable the read receipt option in Outlook, as you would do for normal emails.
When tracking pixels are blocked and your recipient only opens the email but does not click to view any of the content you sent, the activity will look similar to below.
Once the recipient opens the email and clicks to view any of the content in the Share, both the Email Opens and the Visits counter will reflect that they opened the email and clicked some or all of the content.
- If the content was shared with multiple contacts in one email, you see the device type and the location if available.