Interact with buyers in Shared Spaces – Showpad Help Center

One of the most interactive features of Shared Spaces is the ability to communicate with participants using commenting functionality. Sales reps and external participants can start conversations, ask and answer questions, or provide updates at a Shared Space or specific Shared Space asset level. If you've allowed it in your settings, as a sales user, you will receive notifications for new comments to keep up with the conversation in real-time. This includes notifications via email, as well as other tools your organization uses, such as Slack and Gong.

Prospects and buyers will receive email notifications for relevant actions, such as when new assets are added, new people are invited, or a new comment is posted.

Both internal Showpad users and external Shared Space participants can update their notifications and reminders for a Shared Space. See how to configure Shared Space notifications here.

Key features

Comment on the Shared Space
Comment on specific assets
View all comments and post replies
Sort Shared Spaces to find what you're looking for
Quickly catch up with the Shared Spaces summary

You need this to succeed

An existing Shared Space
Content in your Shared Space
A Showpad account or a participant invited to the Shared Space
A Showpad Plus or Ultimate account
Access to Showpad's Web, Windows Desktop, or iOS app

Choose your success platform

Web App

Windows Desktop

iOS

See how it works on the Web App

Interact with buyers on the Web App

Shared Space participants can comment on assets or in a general feed.

To comment on an asset in a Shared Space, click it to open the Asset Viewer. You will see a box on the right-hand side of the screen that says Write a comment, where you can input your text. Hit enter when you're done, and the comment will appear for all Shared Space members.
Delete your comment by clicking the trash icon on the right side of the box and confirming.
In the Latest Comments section on the right panel of the Shared Space, you will see all the latest comments participants have made in the space. Click View all to see all comments in the Shared Space.
In the Latest comments section, you can also leave general comments for discussion. To do so, type your message in the Write a comment box and click Post once you're done. You can @mention certain participants in the space or @mention everyone to notify everyone.
By default, all participants will receive a notification when a comment is posted. If a participant wants to @mention someone in particular, then only that person and any other participants of that specific thread will be notified of the comment.
If a participant adds a comment and then deletes it, the comment will be deleted from view on the asset. However, information about when the comment was added and deleted will remain in the activities.
After creating different Shared Spaces, you can view them summarized by navigating to the Shared Spaces overview. You can filter the list by status and ownership, and sort them by name or latest activity.
In this view, each box contains a Shared Space and its overall summary. This includes the number of documents in the space, the number of comments, the latest activities, and the number of participants. These details provide a quick overview of what is occurring within the Shared Space. Click the three dots to view all available options.

See how it works on the Windows Desktop App

Interact with buyers on the Windows Desktop App

Shared Space participants can comment on assets or in a general feed.

To comment on an asset in a Shared Space, click it to open the Asset Viewer. You will see a box on the right-hand side of the screen that says Write a comment, where you can input your text. Hit enter when you're done, and the comment will appear for all Shared Space members.
Delete your comment by clicking the trash icon on the right side of the box and confirming.
In the Latest Comments section on the right panel of the Shared Space, you will see all the latest comments participants have made in the space. Click View all to see all comments in the Shared Space.
In the Latest comments section, you can also leave general comments for discussion. To do so, type your message in the Write a comment box and click Post once you're done. You can @mention certain participants in the space or @mention everyone to notify everyone.
By default, all participants will receive a notification when a comment is posted. If a participant wants to @mention someone in particular, then only that person and any other participants of that specific thread will be notified of the comment.
If a participant adds a comment and then deletes it, the comment will be deleted from view on the asset; however, information about when the comment was added and deleted will remain in the activities.
After creating different Shared Spaces, you can view them summarized by navigating to the Shared Spaces overview. You can filter the list by status and ownership, and sort them by name or latest activity.
In this view, each box contains a Shared Space and its overall summary. This includes the number of documents in the space, the number of comments, the number of participants, and the latest activities. These details provide a quick overview of what is occurring within the Shared Space. Click the three dots to view all available options.

See how it works

Interact with buyers on iOS

To comment on an asset within a Shared Space, or view other participants' comments, open the asset by tapping it. If closed, tap the comments icon.
You will see a box on the right side of the screen that says Write a comment, where you can input your text. Tap Post when you're done, and the comment will appear for all Shared Space members. Delete your comment by tapping the trash can on the right side of the box and confirming. If you're accessing the Shared Space on your iPhone in portrait orientation, you can comment on an asset by tapping it. Tap the comments icon while viewing the asset. Under the Comments section, tap in the Write a comment box to enter your text. Tap Post when you're done, and the comment will appear for all Shared Space members. Delete your comment by tapping the trash icon on the right side of the box and confirming.
To collaborate in Shared Spaces, participants can leave comments on your content or the assets they uploaded themselves.
You can see these by viewing the asset or the most recent overall comments in the right panel of the space's main page. To view the overall comments of the Shared Space on your iPhone, rotate it to landscape orientation, or tap the Comments button.
By default, all participants will receive an email notification when a comment is posted. If a participant wants to @mention someone in particular, then only that person and any other participants of that specific thread will be notified of the comment.
Note: If a participant adds a comment and then deletes it, the comment will be deleted from view on the asset. However, information about when the comment was added and deleted will remain in the activities, which can be viewed in the Web App.
After creating different Shared Spaces, you can view them by navigating to the main Shared Spaces tab. They’re sorted by the latest activity.
This view lists the Shared Space logo and name, participants' icons, and the date or time since an engagement. On your iPhone, the main Shared Space tab lists the logo and name of the Shared Space.
Tap the three dot menu to the right of the Shared Space to view the options to Duplicate the Shared Space or adjust the Settings.

Note: Buyers you invite can also upload content, such as pricing lists, contracts, agreements, scope documents, and API specifications, to finalize a deal. Share this article with your buyers to provide them with guidance.

After interacting with buyers and colleagues in Shared Spaces, view Shared Space activity and engagement insights to inform your next deal decision.

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