Customize content structure with Divisions

Note: This article is about the new beta Admin App, which is still in development. Additional changes may occur as development continues. Please provide feedback directly in the beta app.

In large organizations, diverse structures demand independent content and user management across regions, languages, and business units. Showpad Divisions offer a powerful solution, allowing you to tailor content structures, user environments, and permissions globally.

Each Division contains its own set of assets, tags, Experiences, etc. Files and tags can be shared across Divisions, simplifying content distribution from a source Division.

Promoted members can manage each underlying Divisions. They can upload content, manage users, Courses, and Paths, send Announcements, and access analytics for their designated Division.

Divisions are commonly used to solve four primary use cases:

Divisions exist for content and administrative separation & management, but users in the Web App will not be aware that Divisions exist. Users can be assigned to multiple Divisions via user groups, and their experience is seamless regardless of how many Divisions they’re assigned to.

See how it looks

Key features

• Separate content based on region or language
• Assign user groups to selected Divisions
• Use content from the global Division in underlying Divisions
• Promote members to give more granular permissions to certain users

You need this to succeed

• The beta Admin App enabled
• Divisions enabled in your Admin Settings
  Contact your Showpad Customer Success Coach when it's not visible

The quick way

1. Open the Settings from the top menu and click Divisions.
2. Open the drop-down list and click New Divisions.
3. Enter the Division name, check the relevant setup options, and select the User Groups assigned.
4. Click Create.
5. Promote the user(s) who will manage the content and users.

Do this step by step

• Create a new Division
• Access Divisions

Create a new Division

1. Open the Settings from the top menu and click Divisions.
2. Open the drop-down list and click New Division.
3. Enter the Division name.
4. Set the desired permissions:
   • Select This division can share content globally to share this Division’s content with all other Divisions. Not all content will be shared by default, but you can select the assets that need to be shared with all other Divisions.
   • Select Share all tags to all other divisions to share all tags from this Division with all other Divisions. Shared tags can be viewed (but not edited) and used in other Divisions.
   • Select Share all tag categories to all other divisions to share all tag categories from this Division with all other Divisions. Shared tags can be viewed (but not edited) in other Divisions.
   • Select the User Groups to assign to the Division. Adding user groups doesn’t automatically give them access to the content, but it enables you to add them to Experiences within the Division.
5. Click Create.
6. Promote the user(s) who will manage the content and users. See how to define a user as a Promoted Member.

Learn how this feature works in the current Online Platform.

Access and use Divisions

1. Navigate to the Libraries tab.
2. Select the desired Division from the top-left dropdown menu.
   
3. Access the File, Page, or Experience libraries.
4. Learn how to share assets across Divisions.