Updating the content on your device is crucial to have high-quality and meaningful sales conversations. It's important to have the latest, updated files available on your device. We don't update your content automatically because we don't want your content to suddenly update during a presentation or another inopportune time. At Showpad, we want to make sure that you are in control of your content in the app.
See how it works
Choose your success platform
 iOS |
 Android |
 Windows |
 Windows Desktop |
See how it's done on iOS
You can update your content from the Content screen in the app:
- Tap the Experience tab in the bottom menu. Tap the two rotating arrows in the top right corner to start the update.
- If you're working in the Showpad app and your administrator updates the content in your current session, you will see a notification when new or updated content is available. Here are the four possible icons you can see in the top-right corner:
A. Force an update of your content.
B. New content available. You can decide when you want to download the updated content.
C. Pause the downloading of your content.
D. Resume the downloading of content. - The new or updated content will download in the background and you can continue working in the app. At any time, you can pause the download if you're for example working on a bad wireless connection and want to resume the download later when conditions are better.
- You'll be notified when all content is up to date. When an update was available and downloaded on your device, you can see what changed by tapping See What Changed.
See how it's done on Android
You can update your content two ways in the Android app:
- Swiping down from the Present screen
- Using the refresh icon in the Present screen
A. Swiping down from the Present screen to refresh
- Tap the Present button in the bottom menu.
- Swipe down from the top until the refresh icon appears.
- Tap Check for Updates.
- If updates are available, the content will download and you can continue working in the app.
B. Updating content using the refresh icon
- Tap the Home tab in the bottom menu.
- Tap the refresh icon in the top right.
- If updates are available, the content will download and you can continue working in the app.
See how it's done on Windows
We always advise you to download the most important Experiences or folders to make them available offline. In case you don't have a connection, you will always have the most important content available.
You can update your content by following these steps.
- In Windows Tablet Mode, swipe from the top of the screen towards the middle of the screen. The Showpad menu will open.
- At the bottom-right of the screen, select Update content.
- The Showpad app will look for content updates or edited Experiences. The app can only detect newly added content or updated content if a previously downloaded version of the Experience or folder is already stored on your device.
- In instances where you've downloaded Experience or collection and the content has been updated by your admin, you will see it marked with a red dot to let you know that new files are available.
- Select the Experience that has content just updated but not yet downloaded. You can download the updated content by clicking Download selected and making it available offline. Once the updated content is downloaded, the red dots will disappear.
See how it's done on the Windows Desktop app
Note: The Windows Desktop app automatically checks for new content in the background every hour. If content changes are detected, it will automatically display an icon that new content is available. It is possible content changes happened within that hour. We recommend doing a manual refresh to ensure you are up to date.
- When new content or Experiences have been added to your Showpad account, it will be indicated by a dot on the refresh icon.
- When you click the icon, you can manually push a content update on your device.
- When there is no dot on the refresh icon, your content is all up to date.
