Download content on your device – Showpad Help Center

Before you can start using the magical sharing features of Showpad, you'll need to make sure you have content available in the Showpad app. Your marketing colleagues can provide a lot of interesting and awesome content and not all devices have enough available storage to store it all. Wouldn't it be sad you'd have to delete your latest holiday pictures on your device to make room for new brochures?

The download options will differ depending on which Showpad app you’re using.

Note: For security reasons all Showpad content, along with the application itself, cannot be downloaded onto external storage (such as an SD-cards). This helps prevent the accessibility of confidential information by other parties.

See how it works

Key features

Keep device storage under control
Always download all content automatically in the Showpad app
Only download content when opening the file in the Showpad app

Choose your success platform

iOS

Android

Windows Desktop

Web App

See how it's done on iOS

When signing in on the iOS Showpad app for the first time, you have 2 options:

1. No, only what I need.

When selecting this option, the content will download when you open a selected file. However, if you need to download multiple files, you can select them all first and download them at once. To do that, click the ellipsis icon and choose Select Files.

Select the files you want to download and click the download icon.

This means an internet connection is always necessary. Once the content has been downloaded, it's available offline on your device for future usage.

Note: When viewing a collection, similar to viewing an individual asset on-demand, press the verification icon in the upper right corner. Select the assets individually or choose Select All. Choose Make Available Offline from the bottom menu. This will download the chosen assets from the collection to the device making it available when you’re offline. An internet connection is needed to download the assets.

2. Yes, always download all files.

When selecting this option, all available content will always be automatically downloaded in the background. This requires a stable internet connection to make sure everything is downloaded correctly. You can continue working in Showpad during this process.

Note: If you choose to download all content, make sure to leave the Showpad open for a bit while it downloads. If the app is closed during the download, all files will be canceled and will start over the next time Showpad is opened. It is fine to leave the app open and visit other apps on your device during the download. The only way content will stop downloading is if you log out, or swipe up to close it.

When the Always Download All Files option is enabled, you won't be able to remove the downloaded files from your device. To remove the downloaded files, disable the Always Download All Files option first in your Account settings.

If you are on a mobile connection, large files can take longer to download and will affect your data usage. You can enable or disable the usage of your Cellular Data connection in the Account settings.

Note: When you're offline and you create a share, it will go out once the connection is back online.

You also have the option to pause downloads and continue downloading the content once you have a wifi connection available.

Updates to the content are not automatically downloaded to your device. However, the Showpad app checks for updates in the background on a regular basis. If future content updates are available, you will see a notification in the top right corner. You can start syncing your content by tapping the icon. After downloading the updates, you'll see what's new and what changed in which Experience.

Every time you sign in on the app after you signed out, the latest content updates will be updated in the background. In this case, you won't see what's new and what changed in which Experience.

Downloading content in the background

Background activities on your iOS device, like syncing your music, downloading files from your iCloud drive, downloading content from Showpad,... are handled by iOS.
When Showpad's app is closed on your iPad or iPhone, iOS determines whether or not Showpad content will be downloaded. Background downloading of this content is influenced by the state of your device. We recommend

using a good wifi network.
having your device fully charged.
disabling low-power mode.

Changing the download settings

If you want to switch between both options, you can go to Account and change the Always Download All Files setting.

Removing assets from your device

To remove assets that you have downloaded to your device, navigate to the Account tab. Select Clean up, then tap Remove downloaded files from device.

See how it's done on Android

When you sign in to the Showpad App, you'll get a choice on how to download your content:

Download on Demand: The content will download when you open a selected file. However, if you need to download multiple files, you can select them all first and download them at once. To do that, long-press the files you want to select and click the download icon. Once the piece of content has been downloaded once, it's available offline.

Note: When viewing a collection, similar to viewing an individual asset on demand, select the three dots in the upper right corner. Select Available Offline from the dropdown menu. This will download the assets from the collection to the device making it available when you’re offline. An internet connection is needed to download the assets.
Download all files: All available content will be download at that time. This requires a stable internet connection during that action. After downloading, all content is fully available offline.

Now all the content will be downloaded to your device and for new content updates, all content will be downloaded as well.
You also need an internet connection for the following actions:

Update your content
Mail your content
Synchronize contact data

If at any point, you want to switch to Downloading all content, you can go to the settings of your Showpad app.

Select Download all files during update
Tap Download all files now

To remove the downloaded content from your device, tap Remove downloaded files.

See how it's done on the Windows Desktop app

When using the Showpad Windows Desktop app online, you can access all your available content. During this time you can choose content to make available for offline viewing. Select to make Experiences available offline, as well as Pages, Collections, and individual assets.

Individual assets

To make an individual asset available offline, click the cloud icon in the top menu when viewing the asset. If you need to remove this asset from your device later on, return to the asset and click the cloud icon again.

Experiences

To make an Experience available offline, navigate to the Experiences tab. Check the box to select which Experiences you wish to download, then click Make available offline. A message will pop up letting you know the size of your download. Confirm by clicking Download.

If you wish to remove downloaded Experiences from your device later on, check the box and select Remove from device. You can not remove individual assets from your device if they have been made available offline as part of an Experience.

Pages

If you are viewing a Page, you can make it available offline by clicking the cloud icon. All elements within the Page will become available offline. Once you click Make available offline, you will be alerted of the total download size. Click Download to confirm. This page will be kept in sync, so if your admin adds new assets or updates the Page, those will automatically be made available offline as well.

Pages nested within other Pages, and Experiences in Pages will not be included in the download or made available offline. You can make these elements available offline individually.

Overview and option to Download assets that are available offline

You can quickly see what content is available offline by clicking your profile icon at the top-right and selecting Available Offline. On this screen, you can see the name, size of the asset, and type. By clicking any of the column names, you can sort your content.

When assets are made available offline, you also have the option to download them locally on your device. To do so, slide the Download All toggle on. At any time, you can clear all the downloads from your local device by clicking Clear All.

Remove downloaded content from this screen by selecting the cloud icon. This is a convenient option if your device runs out of storage. Sort your content by size and select what can be removed to free up space.

If you try to open an asset while not connected to a network that was not previously made available offline, you will be shown an error message indicating you need to try again when online.

Similarly, if you've just opened the app for the first time since restarting or logging out, or there are new experiences available, give the app some time to download content in the background first. Then, double-check to see if everything is working properly when you're offline.

See how it's done on the Web app

When using the Showpad Web app in your browser, all your up-to-date content will be automatically available. It's not possible to use the Web app while you're offline.

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