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File upload guidelines

    Supported file types

    • Updated

    Showpad supports various file types that can be uploaded to the Files library in the Admin App and used across the platform.

    Note: These file types also apply to personal content users upload in My Files and Shared Spaces content.

    While the files listed below can be displayed within Showpad, they cannot be edited directly on the platform.

    See how it looks

    fileTypes.png

    The list of supported file types

    File TypeDescriptionMaximum Recommended Size
    Office documents

    PowerPoint presentations (PPT, PPTX, PPS, PPSX)

    Excel spreadsheets (XLS, XLSX, XLSM)

    Word documents (DOC, DOCX)

    • Rendered as a PDF when the file is under 500MB.
    • Downloaded as a file when over 500MB.
    • Native Office apps are needed to open original file formats.
    • Animations and links may not display correctly.
    • Macros in Excel files are not supported.
    		500MB
    iWork documents

    Keynote (KEY), Pages (PAGES), Numbers (NUMBERS)

    • iOS devices can open these files without additional apps.
    • Android, Windows, and Web App cannot generate PDF previews.
    • Consider converting to PDF before uploading to make sure the content is viewable on all devices.
    		2GB
    Adobe PDF documents
    • U3D encoding for 3D-related PDFs is not supported.
    		2GB
    Google native files

    Files imported from Google Drive are converted to MS Office formats:

    • GSLIDES to PPTX,
    • GSHEETS to XLSX,
    • GDOCS to DOCX
    		N/A
    Text and rich-text files

    TXT, RTF

    • Convert to PDF before uploading for compatibility across platforms.
    • Without conversion, users will only have the option to download the file, not view it in Showpad.
    		2GB
    Audio files

    MP3, M4A, WAV

    • Compressed Windows Media Audio (WMA) files are supported only on Windows devices.
    		2GB
    Photos

    JPG, JPEG, PNG

    • Supported for photos, drawings, or graphs.
    		2GB
    GIFs

    GIF

    • Animated GIFs are only supported in Advanced Experiences for logo uploads in the design tab.
    		4MB
    Videos

    MOV, WMV, MP4, M4V, 3GP, MPG, MPEG, AVI, ASF, FLV, MKV

    • Some video formats are platform-specific (e.g., MOV files may not play on Android).
    • DivX (AVI) codecs are not supported.
    		2GB
    3D and HTML5 apps

    ZIP

    • Use ZIP files to upload web apps or 3D assets (e.g., DAE).
    		2GB
    HyperlinksYou can add URLs as assets in the Files library. N/A
    Other documents

    DWG, DXF, STL, IGES, STEP, STP, EPUB, IBOOKS, RVT, RFA, CAD, SCORM

    • Files can be stored but not opened natively. External apps are required to open these file types.
    • SCORM files must be added as a ZIP file.
    		2GB

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