Can't upload images to Pages in Showpad

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Katie Stow

• February 18, 2019 15:32

I am currently creating some pages on Showpad but can't seem to upload any images. I have tried various different images of different sizes but none seem to upload, it always says 'Something went wrong while uploading the image to this block'. 

 

Has anyone else had this issue and know how to resolve it? 

 

Many thanks in advance. 

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• Official comment

  

  Jesse Fuller

  • February 26, 2019 15:56

  Hi Katie,

   

  As an update, the issue I mentioned in my previous comment, related to promoted users has now been resolved. As such, promoted users are now able to upload images to image blocks in pages. 

   

  Thanks!

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• 

  Jesse Fuller

  • February 18, 2019 21:23

  Hi Katie,

   

  Thanks for posting. Reviewing through your description, I would like to confirm what type of account you are accessing from. For example:

  - Admin

  - Promoted user

   

  While the ability to modify/create page type content is available to both user types listed above, there is presently an issue our engineering team is working through specific to promoted users and image blocks.

   

  If you are accessing through a promoted user account, until the issue is resolved, you will need to work with an admin in your account to upload the images on your behalf, or elevate your account to an admin. 

   

  Thanks,

   

   

   

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