Going from LearnCore to Showpad Coach
Introducing an updated admin platform
The following article is provided to prepare you, as LearnCore admins, for the release of the fully integrated Showpad and LearnCore platform. This new and improved platform will result in a much smoother course and user management process for your organization’s learning initiatives.
Here we will explain some of the changes you will notice when we launch the new and renamed Showpad Coach product. This will include features we are retiring, others we are improving, and others that will be brand new to you. Familiarizing yourself with this information will help make the transition over to Showpad Coach as seamless as possible.
Note: These exciting new features and updates will be available on Showpad's Web app first. Accompanying this release we will also release an updated version of our iOS app with some of the following features. Updates to our other mobile apps will come in a later release.
The following video walks you through the most important updates that are coming your way. You can also download a PDF that explains the updates at the bottom of this article.
New features for Showpad Coach admins
- Time to completion for courses and paths, formerly known as checklists, to give users a sense of the time commitment each course and path requires
- Divisions to allow flexibility for more complex organizations
- Better UI
- A centralized library to upload and reuse previously uploaded content
- Separate permissions for the library
- Send announcements to your users
- A central location for user management
- An enhanced Home Screen for your sales reps
- New Content Recommendations API
Changes to existing admin features
- Updated course creation flow
- Improvements to Test and Pitch IQ management
- Streamlined Pitch IQ panel
- More granular permissions for non-admins
- Bulk edit courses and curriculums
- More robust capabilities for the Manager role
- Ability to add multiple SSO services
- Checklists are now paths with more offered functionality
Removed admin features
- Certain customization options
- Curriculums only on the admin side
- User metadata
- Group categories
- LearnCore syncing to Showpad (part of the v1 integration)
All the details
Your users are going to experience a sleek and easy-to-use Home Screen for their training and coaching. Display Spotlight messages on your learner’s new Home Screen so they know what’s important right off the bat.
Under the Spotlights, users will see the Recommended for you section. The recommendations are based off individual users. Users will see up to 8 recommendations at any time. The asset tile will show the title of the asset and the description of the asset, if available.
Use the slider on the image to visually uncover this exciting update for your learners.
Your learners will be able to see how much time is remaining in their course and paths, so they can determine ideal periods to work on their assignments.
You, as an admin, will determine the estimated time to completion for each course component in the course summary section during course creation. The total time to completion will be automatically calculated for the course by adding up the times from each section.
In the case of paths, it adds up the course and task time to completion to produce the path’s total time to completion. Task time to completion is set by you, as the admin.
Some organizations have to separate courses and learners based on language, product line, or business unit. With divisions, you will have flexibility in managing learning initiatives and assets for more complex organizations. Learning assets in one division are not available in others unless specified. Reporting can be filtered out by division for easier insight into data of various areas of an organization.
A more cohesive interface makes it easier to manage coaching and training.
Admins will be able to upload content into a central repository to make it easy to reuse content in multiple courses without manually uploading them every time.
Content that is added during course creation will also be saved to the content library. Authored content and voice-over assets are excluded from this.
Adding tags will help organize content and make it easier to locate and reuse in other courses.
With Showpad Coach, admins can send announcements directly to their users. They will have the option to send to specific user groups, and they can set the announcements to trigger at a specific time. A log of past announcements is accessible in the at any time.
New user management section allows for a streamlined approach to creating and editing users and managing user groups.
New Content Recommendations API
Developers will be able to use the content recommendation API endpoint in Experience Apps to surface relevant recommendations.
The updated course creation tool will still look familiar to admins, but we’ve added some bonus functionality to help make courses more flexible. This includes a short answer panel, due dates for panelists, and the option to add a custom course cover image.
Admins and managers will grade short answer questions and review pitch submissions by clicking the appropriate tiles in the My Assignments section under the Coaching tab. When learners are assigned to the panel for peer reviews, they will see their pitches awaiting review here as well.
Pitches awaiting review will be shown with their respective due dates. Clicking these tiles will bring users to the pitch where they can view and offer coaching and feedback.
Similar to Pitch IQs, you will see all tests awaiting grading in the Tests to Grade section.
Click the tiles to review and score tests, as well as provide optional feedback.
The new panel options for Pitch IQ grading still allows for auto-assigning peers as well as setting rolling due dates for the panelists to complete their review.
It’s important to offer versatility in permission levels so organizations are not in positions where they are granting either too much or not enough access to certain internal team members. When promoting members, admins can select more granular permission levels depending on what responsibilities that member carries. Managers will also be able to be promoted and require certain additional permissions to manage course content.
We’ve made some changes to what Bulk Actions can do for admins. Now it’s possible to bulk edit courses status and reminder days. We are removing Pitch IQ panel management and curriculum management publish dates from the automation feature.
With the new platform, the Manager role is gaining new and more powerful capabilities to help them stay engaged with their teams. Instead of utilizing the reporting tab that you as an admin have access to, managers will receive user insights and breakdowns for every course or path that their groups are assigned to. Changes that may be beneficial for you to train managers on include updated short answer grading and pitch review experiences, as well as the ability to reset tests and pitches.
Read more about the new possibilities as a manager here.
The newly released platform will provide support for multiple single sign-on providers in one instance. This means that customers with de-centralized teams or other reasons to utilize more than one SSO provider cross-company can now configure all of their providers into Showpad Coach for easier user management and login flows. This will include support for providers like Okta, PingOne, and Azure AD.
The original checklist feature is now reconceptualized as Paths for learners. This is to help revamp the organizational structure, optimize search, and fully support the learner’s journey through required assignments and discovery of optional learning.
The option to add custom logos in the Web app, admin header, and on certificates will no longer be available. Custom backgrounds at login and in the app will not be available.
Curriculums will still be available on the admin side as a tool (similar to a folder) to organize courses but learners will not view the curriculums on their end.
In order to provide admins more flexibility in how they use their data, we are removing the user metadata export function in favor of organization’s leveraging their own preferred third-party options to mix and match information.
In order to simplify the process of User Management, we are removing group categories in favor of user groups (the main unit of user manage and course & path assignment).
Now that LearnCore becomes Showpad Coach, we have removed the option to sync courses to Showpad because these functions will be all in one tool.
You can download a PDF document that shows the changes here: