Enabling Showpad activity logging for MS Dynamics 365

What's in it for you

This article shows how to enable the MS Dynamics integration in Showpad's Online Platform. This allows seeing Showpad sharing activity in MS Dynamics 365 and shows how buyers are engaging with marketing-approved content.
After enabling the Showpad activity logging, Showpad shares will be logged as task (activity) objects on an MS Dynamics 365 object. Shares will be logged to a single account, opportunity, contact, or lead in MS Dynamics 365.

This article is the second part of the Guide to integrating Showpad and MS Dynamics.

Note: We recently released an Early Access option to enable logging to multiple MS Dynamics instances. To learn more or request access, please reach out to your Customer Success Manager. 

Key features

• Enable Showpad activity logging in MS Dynamics 365
• Let sales reps see the activity on a Showpad share in MS Dynamics 365
• Logging an activity is supported on MS Dynamics 365

You need this to succeed

• Showpad Ultimate plan
• Admin privileges on both the Showpad and MS Dynamics 365 platforms
• Showpad Insights App installed in your MS Dynamics 365 environment
• The Organization Secret, generated while configuring Showpad's Insights App
• MS Dynamics tenant URL and Azure Active Directory ID
• User email addresses need to be the same in Showpad and MS Dynamics 365

The quick way to awesomeness

1. Open Showpad, go to Integrations, CRM, and add the generated Organization Secret.
2. Use the tenant URL and the Azure Active Directory ID.
3. Save the settings in Showpad.
4. Sign in with your MS Dynamics account. This account needs to be an admin in both Showpad and MS Dynamics.

Note: For the integration to work, the primary email of this user must be the same as the email address used for Showpad.

Do this step by step

1. Click the admin settings in Showpad's Online Platform and select Integrations.
2. Open the CRM tab and enable Microsoft Dynamics by clicking Get Started and Connect.
3. Enable the Activity Logging. Provide the Microsoft Dynamics CRM Tenant URL and the Active Directory ID.
4. Enable Showpad Insights App and enter the Organization Secret. It is possible to configure the Insights App from multiple CRM instances. In that case, you enter the Organization Secret from each instance, separating them with commas.
   Example: secretNumber1,secretNumber2.
5. Click Connect. Authenticate with the Microsoft Dynamics account. This account needs to be an admin in both Showpad and MS Dynamics. Make sure that the primary email of this user is the same as the email address used for Showpad.
6. Enable Consent on behalf of your organization.
7. The connection will be verified and added to the CRM configuration.
8. Users will now have the possibility to log any email share and Shared Space they create to a Microsoft Dynamics 365 object on the Web app or Showpad iOS app. This will log to a single account, opportunity, contact, or lead.

Now that Showpad activity logging for MS Dynamics is enabled, you can finish the configuration in MS Dynamics. The next step will make the Showpad Insights App visible for users in the MS Dynamics platform.