Enabling Showpad and C4C integration

Cloud for Customer (C4C) is part of SAP's cloud solution and it manages customer sales, customer services, and marketing activities. Connecting your favorite CRM tool with the relevant Showpad sharing activities is a powerful combination. It keeps your sales reps engaged in C4C while still seeing the Showpad sharing activities. Enabling this integration gives your users a helpful overview of all interactions with their prospects in this cloud CRM solution.

Note: Cooperate with your SAP/C4C administrator and Showpad's Professional Services team to set up authentication specifically for your environment.

• Enable Showpad sharing activities for your users in C4C
• Keep sales reps engaged in C4C while seeing Showpad activities
• Help your users understand how their prospects interact with shared content with the Sharing Insights app in C4C
• We log the activity to C4C and don't install custom objects
• Works with Showpad's Web app, iOS  and Android app

You need this to succeed

• Admin access to Showpad and SAP/C4C
• The C4C Tenant URL that is used to visit the C4C instance
• Showpad Plus or Ultimate package
• To use SSO, Entra ID is required 

The quick way to awesomeness

• Enabling Showpad activity logging for C4C
• Enable logging by default
• Installing the Showpad Insights App in C4C

Do this step by step

Enabling Showpad activity logging for C4C

1. Log into the Showpad Online Platform with your Administrator credentials, click the gear icon, and select Integrations.
2. Select CRM in the Integrations section, then click Connect to CRM.
3. Give the instance an Alias name, and select SAP C4C from the CRM Instance dropdown menu.
4. Provide the C4C Tenant URL. : This is the URL you use to visit your C4C instance. The format is as follows: https://my123456.crm.ondemand.com.
   
5. We support two ways of authentication.
   • Email & Password, with basic authentication via HTTP, mostly used for testing purposes.
   • More secure via Entra ID (formally Azure Active Directory), using an OAuth client in C4C. For more information, see this article on SAP's website.   
   • Reach out to your Professional Services contact at Showpad to set up authentication specifically for your environment or contact support for more information.
6. Authenticate with the SAP/C4C account to finalize the integration.
   
7. The connection will be verified and added to the CRM configuration.
8. Your users will now have the ability to log any email Share and Shared Space they create to a C4C object using the Web app or Showpad's iOS app. (An opportunity, account, contact, lead)

Logging by default

You can streamline the logging of Share activity to C4C and make it easier to ensure that sellers consistently log their interactions by enabling automatic logging by default.

1. Log into the Showpad Online Platform with your Administrator credentials, click the gear icon, and select Integrations.
2. Select CRM in the Integrations section, then click Settings.
3. Click the checkbox for Enable CRM logging by default.
4. Click Save.

Once enabled, Shares are automatically set up to be recorded in C4C by default. If your sellers haven’t signed into the CRM, they’ll be prompted to do so. If they’re already signed in, they’ll only need to add the opportunity, account, contact, or lead information. 

Note: This setting is for the Web App only.

Installing the Showpad Insights App in C4C

Installing the Sharing Insight app in C4C will help your users understand how their prospects interact with content shared with them, directly from C4C. 

The app can be installed in an opportunity, account, contact, and lead object.

To install the Showpad Insights App, reach out to your Professional Services contact at Showpad.

To learn more about Sharing Insight, read this article.