Understand file processing in Showpad Updated February 05, 2025 08:00 Showpad processes the files you upload to ensure that your content is accessible on any device. This preparation allows your content to be viewed seamlessly in Showpad’s Admin App and mobile apps. Documents: We optimize your documents to ensure they load quickly. This process reduces the file size while maintaining readability, so your content takes up less space on devices and loads faster, whether in the browser or on a mobile app. Videos: Videos are streamed through the Web App when a connection is available. Video quality adjusts based on the user's internet connection: a fast connection streams in high quality, while a slower connection will stream in lower quality to ensure smooth playback. Note: Video streaming is available in the Web App, while the mobile app allows users to download videos for offline viewing. Experiences: We process your Showpad Experiences to make them available across the Web App and mobile apps, ensuring your users can have interactive sales conversations with their customers and prospects. Note: Modifying tags in the Experience Builder automatically triggers file reprocessing. See how it looks Key features Documents are streamlined to reduce size and load quickly Adaptive video streaming based on internet connection quality Experiences are processed for smooth functionality on desktop and mobile devices You need this to succeed Plan: eOS Expert, eOS Advanced, eOS Professional Previous plan: Showpad Coach Essential, Showpad Content Essential, or higher Permissions: Administrator, Promoted Member Do this step by step Processing files After uploading your files, you may notice slight changes in their appearance or find that some links no longer work as expected. To minimize these issues and ensure smooth processing, follow our guidelines for each file type: Videos: Guidelines for uploading videos PDFs: Guidelines for uploading PDF files HTML5 Apps: Guidelines for web apps and HTML content Office documents: Guidelines for uploading Office documents Verify your content’s appearance and functionality Once your files are uploaded, review them to ensure everything looks correct and all links function properly. Pay special attention to formatting, embedded media, and any interactive elements. Troubleshoot common issues If something doesn't appear as expected, check that your files meet Showpad’s requirements for file formats and specifications. Reupload the content after making any necessary adjustments. Two common issues that can occur: PDFs: Issues may arise due to file flattening or password protection. If you don’t see a thumbnail image or can’t annotate a PDF, it may indicate that the processing failed. Upload the file again to retry. Videos: Ensure the video format is supported. Optimize for mobile and web access Ensure your content is optimized for display across all devices. Large files or unsupported formats may not display correctly on mobile or web platforms, so consider optimizing file sizes and using recommended formats. File processing statuses When files are processed correctly, they appear in the Files library, optimized for Showpad. Filter the Files library by Status to view a list of files in each status: Status Description Active The file was successfully processed. Processing The file is processing. Failed The file processing failed. This could be due to file issues such as a password-protected PDF or an unsupported video format. Review best practices and try uploading again. Processing Showpad Experiences When you click Save in the Experience Builder, the Experience is immediately saved and processed. If your connection is interrupted during the processing stage, it will continue processing in the background. Processing and optimization of the Experience may take some time, depending on factors such as: Size of the visuals Number of nodes and Pages Number of tags Note: The Experience will not be available while it’s processing. Related articles Supported file types Guidelines for uploading Office documents Filter and edit user groups Best practices for uploading videos in Showpad Plan your content structure