Showpad File Processing explained

Note: This article is no longer maintained. For updated information, please refer to the corresponding Admin App article. We recommend updating your links if you’ve linked to this article.

Showpad enables access to your content on any device. To allow this, we prepare the files you upload so their content can be viewed within Showpad: 

• Documents - We flatten the uploaded content to a certain extent so that it can be seen in Showpad and won't take up too much space on your mobile device. This way, the content will load faster in the browser or on the device the content is opened.
• Videos - The content is streamed when a connection is available. The quality of the videos for the viewers depends on the quality of the internet connection. A high-speed connection streams the video in the highest quality, whereas a slower connection ensures the viewers can still see the content but in a lower quality.

  Note: Video streaming is available on Showpad's Web App. On our mobile apps, the videos can be downloaded onto the device itself.

• Experiences - We process your Showpad Experience to make it available on our Web App and mobile apps. This allows your users to have the best interactive sales conversation ever with their customers and prospects.

  Note: Changing and adding tags in the Experience Builder triggers automatic processing.

See how it looks

The quick way to awesomeness

When processing is finished, your optimized content will be available in your content library.

In some situations (e.g., during user presentations), it may be preferable to display the HD version of a video, instead of the smaller, optimized video file. You can configure your Experiences so that users will see the optimized file or the original file by checking or unchecking the Optimization setting box for your file.

Do this step by step

There are three ways to add assets to the content library:

• Processing Files
• Processing Experiences

Processing Files

Your files may look slightly different after being uploaded to Showpad or that individual links will no longer work. To prevent this, it's important to take into account our best practices for uploading your content (you can also find help to resolve common issues):

Best practices for uploading videos to Showpad
Best practices for uploading PDFs and resolving common issues
Web apps and HTML content guidelines
Best practices for uploading Microsoft Office documents to Showpad

File Processing Statuses

If the processing queue is empty, your files are uploaded and optimized correctly. If not, you'll see one of the following statuses:

Processing Experiences

Once you click the Save Experience button, your Experience is immediately saved. However, optimizing and publishing it can take a while, depending on:

• the size of the visuals,
• the number of nodes,
• detail pages,
• tags,
• etc.

Notes:
- The Experience is not available while it's processing.
- You don't need to worry if your connection is interrupted during the processing stage. Your Experience is already saved and will be processed in the background.

Please contact our awesome support team if you encounter problems with file or Experience processing.