What's in it for you
Microsoft Office documents provide an easy and quick way to create your documents. Like other types of documents, you can upload these files to Showpad. We convert all Microsoft Office documents to PDFs to ensure a great user experience while using the Showpad app.
When a prospect or customer downloads these files, the converted Microsoft Office files will download in their original format, e.g. .xlsx, .docx., etc. Of course, this depends on how you, as an administrator, configured the permissions for these files.
See how it looks
- Microsoft Office documents with a file size of up to 500Mb are optimized for mobile usage
- Files are converted to PDF for a great user experience
- As a customer, if enabled, you can download the original MS Office file
Note: Microsoft Office documents with a file size of up to 2.5Gb can be uploaded and distributed, but they cannot be previewed in channels. Reduce the file size to less than 500Mb for a better user experience.
Troubleshooting and solutions
Conversion to PDF
Showpad converts your document to a PDF document so that it can be viewed outside of the native Microsoft apps. If the structure of your document is not correct after uploading, we advise converting to PDF before uploading. Especially for Excel files, changing the layout of the document can prevent the file from looking different.
Macros not working
The conversion the PDFs also means that macros will not be viewable in Showpad since this is a native Microsoft Office concept. It's also possible that the upload of your document fails because of this. Remove existing macros from the file if that's an option, or, export the sheet as a PDF file and upload that document to Showpad.
No preview when using Excel files
When working with complex, large data set Excel files, it is possible that you can't preview the file in Showpad. A message shows up, saying "This document could not be previewed with your browser. Please download the file to view it." A workaround is to save and upload the file as an XLS file (97-2004 format) instead of a more complex XLSX file format.
Powerpoint files with embedded video
For Powerpoint presentations, it is import to understand that some functions are native Powerpoint concepts and will therefore not be available in Showpad as the file is optimized as PDF.
If you're using video files in your presentation, these videos are not playable in the optimized and converted file. You can use asset links to achieve this.
- If the videos also exist separately in Showpad, you can link from the presentation to the video.
- These asset links work offline within the Showpad app.
- The analytics for the video are tracked separately from the presentation.
Powerpoint files with transparency
The layout and design can be broken after processing Powerpoint files that use transparent images. By changing this to solid fill, it can fix the problem. Right-click on the image in Powerpoint, format shape, fill, solid fill.)
Powerpoint files with reduced image quality
The image quality can reduce when uploading PowerPoint files and PowerPoint files that are exported as PDF. This can happen when using smaller PowerPoint slide sizes with images that are bigger than the PowerPoint slides. The image quality improves when you make the original slide at least as big as the image.
Powerpoint files with custom fonts
If you have customized fonts in your Powerpoint presentation, we recommend you to include the embedded fonts in your PPTX file. This will prevent the font from rendering in ways other than intended when the font is not a standard option.
Powerpoint files with unsupported embedded file types
Some file types embedded in a Powerpoint presentation will not be supported when viewed in Showpad. While the content may preview as expected in the native file, they will not render correctly when viewing the file after it's uploaded to Showpad. One example of an unsupported file type are images in the EMF format. We recommend converting that content to a supported type, such as PNG or JPG. All supported content types are listed here.
Hyperlinks & asset links
We convert all Microsoft Office documents to PDFs to ensure a great user experience while using the Showpad app. For Powerpoint presentations, it is import to understand that due to this processing some functions disappear, which also includes links in documents.
For hyperlinks and asset links, we advise to convert your file to PDF and then add the links in the PDFs file. Take the PDF best practices into account when doing so.
Asset links are also an excellent way of achieving the same effect as an embedded video in a Powerpoint presentation.
We advise to convert the Powerpoint presentation to a PDF file, upload the video in Powerpoint separately add then add an asset link behind the preview of the video.
Read more about asset links in this article.
HTML5: Animations & embedded media If your PowerPoint presentation contains animations and embedded media like videos, an excellent way of conserving all of this is to convert to an HTML5 file. This way you will have your full blown animated presentation that can run inside Showpad. You can do this by using tools like iSpring.
Images are not displayed on the iPad
Although an MS Office document (Powerpoint, Word, Excel) can look very simple, it can contain many hidden objects. These hidden objects can be the result of past manipulations (possibly by others), copy/paste from web pages, file corruption, etc., and they may be difficult to trace.
There is an easy way to correct though:
- In the menu, go to "Edit" > "Go To..."
- Click the "Special..." button Select "Objects" and click "OK".
- All objects (if any) should now be selected, even those that are usually invisible. Now that you know where they are located, it's just a matter of deleting the irrelevant ones to have a blank document again.