Resending a user invitation email

Note: This article is no longer maintained. For updated information, please refer to the corresponding Admin App article. We recommend updating your links if you’ve linked to this article.

Every new user you create in Showpad receives an automated invitation email with the information they need to set up and start using Showpad.

As an administrator, you can see whether the user has accepted the invitation. If the user hasn’t accepted the invitation yet or the email didn’t arrive at its intended destination, you can resend it.

Note: If users say they didn't receive the invitation email, it also might have been incorrectly categorized as spam. Ask them to check the spam folder. You can also add the showpad.com domain to your safelist to prevent this from happening.

Key features

• Administrators can manage who's invited to use Showpad
• Find out who received and opened the invitation email
• Resend the invitation if the email was not opened

Do this step by step

1. Click Users in the top menu. Select the Users tab.
2. You can resend invitations to users individually or in bulk:
   • To resend one-off invites, find the user that hasn’t accepted the invitation yet, and click Resend. You can use the Property drop-down menu to display only users with pending invitations. 
     
   • To send bulk invites, select Send Invitations. You will have the option to resend pending invitations and first invitations. Select the applicable boxes, then click Send.
     

To manage invitation email settings, you can read this article.