Showpad for Salesforce – Showpad

What's in it for you

With Showpad for Salesforce, available in the Salesforce AppExchange, you can view all logged Showpad activity as Insights information in Salesforce. In this article, you will learn how to install and configure Showpad for Salesforce.

Key benefits

Search and access all of your sales material that's available in Showpad
Get notified when prospects interact with your shared documents
Easily log all meetings and sharing activities to Salesforce
Instantly find and share recommended content for any opportunity in Salesforce

You need this to succeed

Admin privileges on both the Showpad and Salesforce platforms
Showpad Ultimate plan
Salesforce Enterprise or Unlimited plan
To follow this guide, switch to Salesforce Classic View if Lightning View is enabled

The quick way to awesomeness

Install Showpad for Salesforce
Configure Showpad for Salesforce
Configure profile access for Visualforce pages
Customize page layout
How to install updates
Common Showpad for Salesforce errors

Do this step by step

1. Install Showpad for Salesforce

Click here to find Showpad for Salesforce on the AppExchange.
Click the Get it Now button and follow the installation instructions.
Confirm the terms and conditions.
Log in with your Salesforce credentials and select to install for all users.
If all went well, you'd now see the Showpad for Salesforce in the list of Installed Packages.

2. Configure Showpad for Salesforce

When the installation is completed, click Setup in the top menu.

In the left menu select Build and click Installed Packages.
Find the ShowpadForSF package and click Configure.
Enter your organization’s Showpad subdomain. The subdomain is the Showpad organization name you use to log into Showpad.
Note: Do not include Showpad's domain. Enter only your organization name, all in lower case.
When you’re ready, click the Save button.
Click Setup in the top menu.
In the left menu find Administer, click Manage Apps, Connected Apps.
In the Connected Apps list, find the Showpad App and click Edit.
In OAuth Policies, open the Permitted Users drop-down list and choose Admin approved users are pre-authorized. When you’re ready, select the Save button.
In the Connected Apps list click on Showpad App.
Scroll down and in the Profiles section click the Manage Profiles button. Select the profiles you want to authorize to access the app. When you’re ready, click the Save button.

3. Configure profile access for Visualforce Pages

Click Setup in the top menu.
In the left menu find Build, click Develop, Visualforce Pages.
Click Security for the Showpad App page you want to configure profile access for.
Add profiles from the Available Profiles list to the Enabled Profiles list to grant users with these profiles access to the Showpad App Visualforce Pages.
Repeat these steps for any additional Showpad App pages you want to configure profile access for.

4. Customize Page Layout

Click Setup in the top menu.
In the left menu select Build, click Customize, Opportunities, Page Layouts and click Edit for the existing Page Layout you want to edit.
In the left column of the Layout Editor click Fields and drag the Section element to the appropriate place in the page layout.
In the Section Name field enter a name for the section and uncheck the Edit Page checkbox.
In Layout, click the 1-Column radio button and click the OK button.
In the left column of the Layout Editor scroll down, click Visualforce Pages and drag the Showpad App element under the new section that you just created in the page layout.
It is strongly recommended that you increase the default sizes of the section to improve usability for your end users. To do so, move your mouse over the Visualforce Page you just created and click on the properties icon.
In the Height field, enter a value of at least 400, select Show scrollbars, and click the OK button.
When you’re ready, click the Save button to save your page layout. The Showpad information will now be displayed on the Opportunity page of every Opportunity record.
Repeat these steps to customize page layouts for the Account, Contact and Lead pages.

5. Updates

You can check for updates in the AppExchange. If updates for Showpad for Salesforce aren't installed automatically, you can download an updated package from the AppExchange manually.

6. Common Showpad for Salesforce errors

The user is not found in the Salesforce app or you receive an Error 400: Bad Request.
When this occurs, the organization name is incorrect. The Salesforce Administrator should verify the Installed Packages and configure the Showpad account.
It's also possible that the Showpad login (email address) does not match the email address field in Salesforce.

To fix this, the Salesforce Administrator needs to verify the following:

In Salesforce, navigate to 'Setup', 'Build', 'Develop', 'Installed Packages'.
Look for the ShowpadForSF package and then click ‘Configure’
Web App URL = organization.showpad.biz
Showpad Subdomain = organization
Now that the organization is filled in correctly, the user should show up in the Salesforce App.

No Showpad account could be found for this Salesforce account.

When the Showpad login or email address doesn't match the email address field in Salesforce, you will receive an error message that the user could not be found.

This issue often occurs when testing in Sandboxes or when companies have multiple domains. (John.Doe@showpad.com is not the same as John.Doe@showpadinc.com)
Email aliases can cause issues as well. (John@showpad.com is not the same as John.Doe@showpad.com)
The Salesforce Administrator can update the email address field for all affected users in Salesforce. Each user can update their own email address or the email address can be updated in Showpad.

Navigate to 'Setup', 'Administer', 'Manage Users', 'Users'.
Find user in the list and click ‘Edit’.
Update Email Address field to match the Showpad username.
The user must confirm the email address change.

Individual updated email address in Salesforce:

Select the 'username' menu.
Select the ‘My Settings’ option.
Click ‘Edit my personal information’
Update email address field to match the Showpad username.

The Showpad for Salesforce app has not been configured correctly.

The OAUTH Policy's Permitted Users are incorrectly set. When this occurs, it means that the users have not been authorized to view the app.

When you receive an error that the Showpad for Salesforce App is not configured correctly, it means that the users have not been authorized to view the application.

To fix this error message, the Salesforce Administrator needs to verify this:

In the Salesforce console, navigate to 'Setup', 'Administer', 'Manage Apps', 'Connected Apps'.

Look for the Showpad App and click ‘Edit’.

Find the ‘Permitted Users’ field under the ‘OAuth Policies’ section and select the option: ‘Admin approved users are pre-authorized’.

Once this is selected and saved, the Salesforce Admin can now select user roles that will be given permission to view the App.
Scroll to find the ‘Profiles’ section and click the ‘Manage Profiles’ button.

Select the user profiles that should have access to the App and click ‘Save’

The users are now correctly authorized to use the App.

Certain User Profiles cannot access the Showpad for Salesforce App.

If a particular user profile cannot access the Showpad for Salesforce App, it's highly possible that you will see a permission error.
Once you, as a Salesforce Administrator, issues the Admin-Approved authorization, the following needs to be checked:

Scroll down to find the ‘Profiles’ section.
Click the 'Manage Profiles’ button.

Select the user profiles that should have access to the Salesforce App.
Click 'Save'.

The user will now have the correct permissions and will be able to access the Salesforce App.

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