2023

Protect Experiences with a new Promoted Member permission

September 7, 2023 

Administrators can now allow Promoted Members to manage content and Experiences while protecting Experiences from accidental deletion. Newly created Promoted Members will be unable to delete Experiences by default. As an administrator, you can edit Promoted Member permissions at any time to enable or disable the ability to Delete Experiences. With this new feature, you can confidently safeguard the custom Experiences you create that guide and focus your users.

Read more about Promoted Member permissions.

Experience popularity analytics dashboard

August 30, 2023 

A new Experience-focused analytics dashboard available in the Analytics tab of the Online Platform Analytics provides insights into how popular your Experiences are with sellers. Use the bar graph to compare and visualize which Experiences your users prefer using the metrics of your choice (unique views, time spent, and unique visitors). In the detailed Experiences table, view information such as how much traffic a particular Experience is getting and when it was last updated, so you can ensure your enablement team is keeping up with the necessary maintenance. 

Learn more about the Experiences dashboard here.

Shared Spaces analytics dashboard

August 16, 2023 

A new Shared Space-focused analytics dashboard available in the Analytics tab of the Online Platform Analytics tracks how active your sellers are within their Shared Spaces. Data on a monthly basis will deliver insights into how sellers are driving deal cycle momentum. Compare usages between different groups or similar organizations.  

Learn more about the Shared Spaces dashboard.

Better asset surfacing with ShowQL

August 2, 2023 

A new robust set of search and filtering capabilities is now available for all admins. This updated search is built directly into your Content Library, so you can quickly and efficiently find and manage content updates at scale.

Create advanced filters with ShowQL.

App Management with Showpad Apps

August 2, 2023 

In our continuous effort to enhance user experience and increase security, we've transitioned from the conventional method of adding apps as .zip files in the Content Library. Instead, we've introduced Showpad Apps as the new dedicated hub for your apps within the Showpad Online Platform.

Two apps, the integrations with Slack and Gong, are already available upon request and follow the new app management workflow.

Install custom Showpad Apps
Setting up the Showpad and Slack integration.
Configuring Showpad notifications in Gong.

New deal-related analytics dashboards

August 2, 2023

New deal-focused dashboards are available to empower enablement teams to measure the ROI of their learning and coaching efforts in a tangible and meaningful way.

Delivered in our new question-based format, time to first deal, and win rate reports help admins understand the business impact of their coaching efforts, particularly how Course work influences seller's deals.

To utilize the revenue-related dashboards, a Salesforce add-on is required. 

Read more about the new analytics dashboards here.

Share Collections Internally - empower collaboration

August 2, 2023

We’ve enabled seamless Collection sharing with your peers. It allows an effortless knowledge exchange, effective collaboration, and the ability to present consistent content to your clients. All shared Collections have view-only access, which ensures data integrity while enabling colleagues to create a copy of the Collection and modify it to their needs.

Learn more about internal sharing of Collections.

Tagging functionality for Courses 

August 2, 2023

Tags can now be added to Courses to effectively organize training and coaching content and surface more relevant training for sellers. Admins can create new or leverage existing content tags when creating Courses. Filter Courses by tags in the Online Platform and the Showpad Web app within the Coach Library.

Read more about assigning tags to Courses here.

Course recommendations in the asset panel

August 2, 2023 

When a seller views an asset, Courses related to the content will be recommended in a new Discover More section of the content viewer.

Sellers can then access the Course directly, and from a sales enablement standpoint, you can feel confident your Courses are getting in front of more sellers at the right moment.

Read more about Course recommendations.

New Course ratings and feedback 

August 2, 2023

Receive Course ratings and feedback from sellers on their assigned Courses and use insights to improve learning opportunities as an admin or Course creator. Within the detail panel of a Course, users now see a feedback section where they can rate the Course out of five stars and provide required written feedback.

As a Showpad admin or Course author, view and act on the feedback within the Coach Library. You can resolve or dismiss feedback, and alert the user who submitted it of the outcome. A new, corresponding analytics dashboard is also available, so you can understand how valuable users are finding Courses to be. Use this data to find opportunities to improve your enablement efforts.

Learn how to submit feedback as a user here. 

Read more about taking action on Course feedback as an admin here. 

Sharing tags across Divisions 

August 2, 2023

Enterprise companies working across multiple Divisions can now establish a consistent taxonomy globally. As an admin, share assets and tags across every subdivision.
When global assets are shared with every Division, their tags will also come along, populating dynamic containers like filters and smart folders.

Learn more about tagging concepts and sharing tags across Divisions.

PitchAI - revolutionary PitchIQ improvement

May 25, 2023 

PitchAI is our latest AI-powered feature that immediately gives actionable feedback on your practice pitches to improve your pitch quality and win more deals.
Drawing on the strengths of PitchIQ, PitchAI means you don’t have to wait for reviewer feedback to start improving, as you get easy-to-understand actions before submission’s review.
What’s more, our recommendations compare your pitch to top performers in your industry and, wherever possible, who speak your language so you can keep up with the best and get a competitive edge in your industry.

Learn more about PitchAI

External participants can upload content to Shared Spaces

May 4, 2023 

Buyers and sellers will enter into more in-depth conversations as a deal progresses. They might need to share documents to progress the deal cycle. This can be documents related to pricing lists, legal agreements, API specifications, and contracts. 
External participants can now upload their own content to a Shared Space that users created.
As an administrator, you have the option to enable this feature.

Enable external uploads for Shared Spaces as an admin.
Learn how your buyers can interact with a Shared Space.

Offer contextual learning to customer-facing teams with Courses on Pages and Homepages

May 4, 2023 

We understand that providing your customer-facing teams with the right training and support is crucial to your business's success. Having Courses accessible from Pages and custom Homepages improves accessibility for sellers and allows admins to provide more context.

Worried about shareable Pages? Don’t be! Courses will not be visible to sellers or buyers.

Learn more about Courses blocks for Pages.
Read about Courses blocks for Homepages.

Setting Release and Expiration dates for your Pages for up-to-date content

May 4, 2023 

With Showpad's new release and expiration date option, you can easily prepare your Pages in advance.

You can ensure your content is available in the correct time frame by setting a release date, an expiration date, or both. Expired content is automatically removed from Experiences and inaccessible in Collections and Shared Space. Future content won't be visible yet.

This will allow you to save time, be more efficient, and focus on more valuable tasks!

Read more about release and expiration dates for Pages.

Share content using email templates on iOS

May 3, 2023 

iOS users can now quickly add content to emails by utilizing email templates. Templates allow you to speed up sharing content and ensure you use proper messaging.
Email templates can be a combination of text and content easily inserted into your email body and are managed by administrators.

Learn how to share using email templates.
See how to create email templates as an admin.

Upgrade your email branding with customizable email fonts

April 25, 2023 

To further enhance your email communications and brand consistency, you can now choose from various font types when creating email templates, email shares, or updating your signature.

Our drop-down list of fonts is compatible with all email clients so that you can customize your messages with ease.

This new feature empowers you to create visually appealing and professional-looking emails that align with your brand's identity.

Read more about sharing content with Showpad.
Find out about email templates.
Learn how to create an email signature. 

Question-based analytics: a reinvention of how data shows up in Showpad

March 29, 2023 

We created a new way of reporting that gives admins the answers to the questions that matter most. Example questions are

• "What are my users searching for?"
• "What content influences the most revenue?" 

The new reports surface the exact answers you need and make them actionable. They include guidance on what to do next.
Benchmarks allow admins to compare with peers in your industry. 

Learn more about these new capabilities:

Guide to revenue data and question-based analytics
Revenue influence reporting: your deal data dashboard

A foundational upgrade for the Windows Desktop App

March 29, 2023 

We have an exciting update coming up for the Windows Desktop App.
Top-performing teams require top-performing tools, so we have completely rebuilt the app, and it’s an absolute powerhouse:

• A significantly faster login process.
• Open PDF files much faster.
• Practice your pitch on the go using PitchIQ.

Find out more about the new Windows Desktop App.

Edit a test after publishing a course

March 29, 2023

Extend the life of courses in Showpad by updating the tests you added previously. It's now possible to create a new version of a test after you've published a course so you can use it repeatedly. The version history provides accurate reporting, so previous data is not lost.

Learn how to edit published courses with the course builder
See how to add a Test or Survey to a course
Question Breakdown in the My Team hub

Updates to the cloud storage synchronization

March 16, 2023

Admins can now change the ownership of the synchronization with cloud storage like Dropbox, Box, and Google Drive. This allows for more flexibility when admins or permissions change.
We also improved how assets are handled in Showpad when assets and folders are deleted in the cloud storage. These assets are now archived in the trash instead of deleted.
We also added support for shortcuts when using Google Drive.

Read more about syncing cloud storage content with Showpad.
See more about syncing Google Drive content with Showpad.

Auto-Revoke Sharing Links and Emails

March 7, 2023 

When creating a sharing email and a sharing link on the Web app and Windows Desktop app, you can now set an expiry date. Content shared with buyers won't be permanently available anymore based on your preference. When this feature is used, shared assets are available for a week, a month, or a custom date.

Read more about sharing content with Showpad.

Additional Author filter for Pages Library

January 17, 2023 

With a new filtering option in the Pages Library, admins can quickly find Pages by author name, making it easier to edit and organize content created by specific authors.

Read more about filtering the Pages Library here.

Universal Showpad for Outlook 365 Add-In

January 4, 2023 

With the new Showpad for Outlook 365 add-in, users can find the functionality of Showpad in their email composer on their preferred system, whether it's Mac, Windows, or a Web browser. Browse and share content from your classic Experiences, Collections, and My Files with insights tracking, while still accessing the benefits of using your email provider, such as a custom signature, HTML capability, and more. 

Learn more about the Outlook365 add-in here.