Deactivating a user

When you deactivate a user in Showpad, you temporarily revoke their access to the platform. This action can be necessary in situations such as when a user loses a device with Showpad installed.
By deactivating the user, anyone attempting to access Showpad on the lost device will be prompted to log in again. Once the user obtains a new device, you can easily reactivate their access.

Note: Deactivating a user does not erase user or content analytics; these remain intact. Loss of analytics only occurs if a user is permanently deleted from the system.

Additionally, deactivating a user affects the number of available user licenses. When one user is deactivated, you regain a license that can be utilized to create a new user account.

It's essential to distinguish between deactivation and deletion:

• Shares created by a deactivated user remain accessible to buyers.
• Deleting a user renders their Shares inaccessible.

When a Shared Space owner is deactivated, ownership will automatically transfer to the internal user with the most recent activity in the Shared Space. This ensures external participants, such as customers or prospects, can still access the Shared Space. Please note this transfer occurs when an external participant next visits the Shared Space, not at the time of user deactivation. If there are no other internal users in the Shared Space when the owner is deactivated, external participants will lose access until a new owner is assigned.

Note: Administrators cannot transfer Shared Spaces from deactivated users. Before deactivating a user, the user has to transfer any Shared Spaces to another active Showpad user.

Learn more about transferring ownership of a Shared Space here.

Key Features

• Deactivating a user means temporarily revoking access
• You gain an additional license when deactivating a user
• Shares created by a deactivated user remain accessible, including content from My Files and Collections
• Shared Collections remain accessible to other users
• Shared Spaces remain accessible as long as another internal user has access

Note: A deactivation date is not recorded for reference.

The quick way to awesomeness

1. Deactivating a user affects the Shared Spaces they've created. Before deactivation, encourage the user to invite another colleague to ensure continuity of access to the Shared Spaces.
   

   Tip: As an admin, you can view the Shared Spaces created by the user by navigating to the Reports tab, selecting Shared Spaces engagement, and filtering by Owner.

2. Go to the Users tab and select the user.
3. Select edit in the user information panel.
4. Change the status.

Do this step by step

Deactivate a single user

1. Click Users in the top menu.
   
2. Click the user you want to deactivate.
3. Move your mouse over the Status section in the user information panel.
4. Click the Edit button.
   
5. Clear the Activated check box.
   
6. Click the Update button. To activate a deactivated user, just select the Activated check box and click the Update button.

Deactivate multiple users

1. Select multiple users in the Users tab. Click Edit to make changes to all the selected users.
   
2. Click Status to expand. Check the Status box and select Activate or Deactivate. Click Apply to save the changes.