Use the Resource Center in the Showpad Online Platform

The Showpad Resource Center is your central hub for unlocking the full potential of Showpad without leaving the platform.

It offers admins and Promoted Members in-product access to the Showpad Help Center, latest release updates, and instant access to Support and additional resources.

See how it looks

Key features

• In-product Help Center
• Latest product updates
• Faster support access
• Direct link to educational resources

You need this to succeed

• An admin or Promoted Member Showpad account
• Any browser versions of Chrome, Safari, and Firefox since 2010 or Internet Explorer 9 and above (including Microsoft Edge)
• No ad-blocker browser extension installed

Do this step by step

Access the Resource Center by clicking the question mark in the top right corner of the Online Platform.

Depending on your permissions, you’ll have access to different modules:

• Help Center
• What’s New
• Support (only available to admins)
• Additional Resources

Help Center

1. Click on the Help Center module to browse Help Center administrator articles in-app.
2. Five articles are suggested based on where you are in the Online Platform.
   If you don’t find the article you’re looking for in the suggested articles, type keywords in the search bar.
   
3. Select the article you’re interested in. You can read it in the Resource Center or open it in the Help Center using the redirect link.
   

   Note: Videos are only visible in the linked Help Center article.

   

What’s New

1. When new product updates are available, you'll be notified by a green notification icon with the number of unread updates.
   
2. Open the Resource Center and click the What’s New module to stay up-to-date with the latest product releases.
3. The Check What’s New in the Help Center button will take you directly to the What’s New article in the Help Center.
4. Below, read the notes about the two latest releases. The links will redirect you to the related articles in the Help Center. Click on the action button to access the complete documentation.
   

Support

Note: This section is only available to administrators, not to Promoted Members.

1. Click on the Support module to access the support resources.
2. View Showpad status page will redirect you to the status page where you can get the latest information on Showpad performance and any ongoing incidents.
3. To reach out to our Support team, click Submit a ticket. This will open a new window to raise a request.
   

Additional Resources

Note: Depending on your role, you might see different resources in this section.

1. Click on Additional Resources to access learning opportunities.
2. Access Showpad Academy to enroll in self-service courses about Showpad functionalities or consult the live training calendar.
3. Click Developer Portal to read about Showpad for Developers.
4. Additionally, if you’re a Promoted Member, you can click on View Showpad status page to consult the status page and stay updated on Showpad performance and any ongoing incidents.
   Admins can access this option under the Support module.