What are users looking for?

The dashboard provides valuable information on how your users utilize the search functionality and insights into what they are searching for. This knowledge can assist you in refining your content and enhancing the visibility of your assets.

Note: The daily refresh of the search dashboard may take longer than other dashboards due to the high volume of data that needs to be processed.

Key features

• Discover how the search functionality is used
• Dive into specific timeframes and Divisions
• Print or generate a PDF of full or filtered data
• Export full or filtered data set to .csv or .xls

You need this to succeed

• Showpad Web app with admin or promoted user reporting capabilities
• Activity within your Showpad instance by users

See how it’s done

The dashboard is divided into the below sections:

• Filtering options
• Search trends
• How often do users open search results?
• Do searches return results?
• Details
• Printing options

Filtering options
The Division and Timeframe filters influence all sections of the dashboard. By default, all divisions that you have access to and the current month are selected. The timeframe represents the search usage for an entire month (from the 1st to the 31st of the month).
Edit the timeframe and/or select one division to see the specific data. Hover over the filter and click on the three dot menu to reset the data to default or refresh the available options.

Search trends

The first box displays the search trend for the divisions and month you've chosen, compared to the previous month. The total number of searches made for your selection is displayed below the trend.

In the second box, you can see the trend for searches that produced a result for the selected divisions and month, compared to the previous month. The percentage of searches that gave a result for your selection is displayed below the trend.

The third box displays the trend in the search click rate for the divisions and month you've chosen, compared to the previous month. The click rate is the percentage of searches that led to a user opening a result. It is calculated by dividing the number of clicks on a search result by the number of searches. The search click rate for your selection is shown below the trend.

How often do users open search results?

In this section, you will see a graph displaying the current search click rate for the selected divisions and month, along with the achievable search click rate. The achievable search click rate represents the potential improvement in click rate if you were to incorporate the keywords provided in the blue panel on the right into your naming convention.

On the right-hand side of the graph, there's an insight panel that displays the top keywords searched for by your users. By matching the names of your assets with these keywords, you can increase the number of clicks your content receives when users come across it in search results.
For instance, in the example below, incorporating the phrase "sales process" into an asset title would boost the overall search click rate by 1.09%.

Do searches return results?
This chart displays the present success rate of searches for the chosen divisions and month, along with the achievable search success rate. The search success rate indicates the percentage of searches that yield results, while the achievable search success rate denotes the possible enhancement in search results if the keywords given in the blue panel on the right are integrated into the naming conventions.

On the right-hand side of the graph, there's an insight panel that displays the top search terms that did not return any results. By matching the names of your assets with these keywords, you can increase the search success rate. For instance, in the example below, incorporating the word "pricing" into an asset title would boost the overall search success rate by 1.56%.

Details

Lastly, the chart that breaks down search terms provides insight into what has been searched for within the selected divisions and months. It shows the number of times it was searched, the number of users who searched for it, and the search success and click rates. This information is useful for creating content and naming items.

To export the table to CSV or Excel, hover over it and click the three dot menu. 

Printing options

The Export icon at the top right of the dashboard enables you to print or generate a PDF of the entire dashboard, filtered or unfiltered. You can also view all of your PDF exports.

• Print dashboard - Click the Export icon and select Print. A preview is generated for your review. When ready, click the Print button.
• Generate PDF of the dashboard - Click the Export icon and select Generate PDF.  A message is displayed to inform you the generation is in progress. This may take a few moments. You can close the message by clicking the X. When your PDF is ready, a message is displayed. Click the Download button. Note: Navigating elsewhere during the PDF generation will disrupt the process, and you'll need to regenerate the PDF. 
• View exports of the dashboard - Click the Export icon and select View exports. A list of your PDF exports is displayed. You can download the export by clicking on Click to download.