Are users using Shared Spaces?

Note: This article is no longer maintained. For updated information, please refer to the corresponding Admin App article. We recommend updating your links if you’ve linked to this article.

Use this dashboard to gain insights into the usage and adoption of Shared Spaces within your organization. Understand which user groups are most active, see how adoption is trending, and how this compares to your industry.

Key features

• View how active users are in Shared Spaces 
• Compare user groups' Shared Spaces activity  
• Print or generate a PDF of full or filtered data
• Export full data set to CSV or XLS
• This dashboard supports AnalyticsIQ. Learn more about using AnalyticsIQ.

You need this to succeed

• Showpad Web app with administrative or promoted member reporting capabilities
• Activity within your Showpad instance by users

See how it's done

The dashboard is divided into the following sections:

• Filtering
• Shared Spaces activity trends
• How often are Shared Spaces used?
• How active are different user groups?
• Details
• Printing

Filtering

The Division and User group filters influence all the dashboard sections. By default, the selected options will be all the Divisions you have access to and all applicable user groups. 

Select one Division and/or a user group to see the specific data for your selection. Hover over the filter and click on the three dot menu to reset the data to default or refresh the available options.

Shared Spaces usage trends 

The first box shows the percentage of users active in Shared Spaces in the past day. The arrow will indicate if the percentage of users is trending up or down compared to the previous day. The aim is to have the arrow green and pointing upwards, as this indicates the number of users active in Shared Spaces is increasing.

The second and third boxes show the same trend information for 7 days and 30 days, respectively.

Active users are defined as users who have visited a Shared Space at least once within the indicated time period. Partner licenses are not included in this count. 

Beneath these trends and averages, you will see some additional insights. Info will indicate what percentage of all users in your organization have created at least one Shared Space. You will also see how many total Shared Spaces are within your organization's Showpad instance. 

How often are Shared Spaces used?

In this section, we deep dive into user engagement by analyzing the number of days Shared Spaces are utilized over a month. This visualization will help you understand how Shared Spaces usage is distributed over the course of a month. The Y axis shows the percentage of users by the number of days they were active in a Shared Space.  

When all Divisions and all groups are selected in the filtering options, you will find some more insights to the right of the chart letting you know the average number of days people were active in the past 30 days, compared to similar organizations. Additionally, see the percentage of people in your organization who were active in Shared Spaces in the past 30 days compared to similar organizations. 

Use the various toggles to compare your users against the industry benchmark or vs the previous 30 days.

How active are different user groups?

Gain a better understanding of Shared Spaces usage among user groups. On the right side, you'll see the top five user groups trending upwards and the top 5 user groups trending downwards in the past 30 days. The percentage shows the number of users in the group who were active in the past 30 days. 

Identify your most active user groups, observe average usage rates, and spot the less active participants. 

This section will be hidden if a single user group has been selected in the filtering options.

Details

This data table shows all user groups following the definition of active users in Shared Spaces for the past 30 days. Within the table, you will find the following columns:

• User group name 

• Number of users

• Number of active Shared Space users and the trend showing a change

• Percentage of active users and the changing trend

Click the three dot menu to export the table to CSV or Excel.

Printing

The Export icon at the top right of the dashboard enables you to print or generate a PDF of the entire dashboard, filtered or unfiltered. You can also view all of your PDF exports.

• Print dashboard - Click the Export icon and select Print. A preview is generated for your review. When ready, click the Print button.
• Generate PDF of the dashboard - Click the Export icon and select Generate PDF.  A message is displayed to inform you the generation is in progress. This may take a few moments. You can close the message by clicking the X. When your PDF is ready, a message is displayed. Click the Download button. Note: Navigating elsewhere during the PDF generation will disrupt the process, and you'll need to regenerate the PDF. 
• View exports of the dashboard - Click the Export icon and select View exports. A list of your PDF exports is displayed. You can download the export by clicking on Click to download.