How valuable is a Course to learners?

In order to improve Courses and ensure your users are finding their learning content valuable, Showpad provides the opportunity for them to rate their Courses. The ‘How valuable is a Course to learners?’ dashboard is where you will find user feedback compiled, to give you the tools to improve your enablement efforts. This dashboard will help you to improve the quality of Courses by identifying how your users rate them.

Key features

• Discover how valuable users rate Courses
• Print or generate a PDF of full or filtered data
• Export full data set to .csv or .xls
• Breakdown of rating comparisons 

You need this to succeed

• Showpad Web app with administrative or promoted user reporting capabilities
• Activity within your Showpad instance by users 

See how it's done

The dashboard is divided into the below sections:

• Filtering options
• Average Rating
• Breakdown by ratings
• Breakdown by reviewers 
• Printing options

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Filtering options

The Division and Course Name filters influence all of the dashboard sections. By default, the selected options will be all the divisions you have access to, and all Courses.

Select one division and/or one Course to see the specific data for your selection.
Hover over the filter and click on the three dot menu to reset the data to default or refresh the available options.

On the Course Name filter, you’ll see the menu option ‘Showing only relevant values’. This opens an informational pop-up that explains, when selecting a specific Division, only the Courses included in it will show on the Course Name filter.

Average Rating

The first section of the dashboard displays the overall Course rating given by users. To start, select which Division and Course you want the dashboard to reflect. You can select All Courses, or choose a specific Course to hone in on.

The starts represent the average rating given by users. The percentage below explains how many of the Course participants rated the Course. If this percentage is very low, or there are high completions but low ratings, this could be a historical Course with completions prior to the release of the Learning Feedback feature.

Note that some users may have submitted more than one rating, so the percentage provided is an approximate indicator to help decide how seriously to take the overall rating.

Breakdown by ratings 

This breakdown provides insight that allows you to compare the ratings various Courses have received. Note that only the ratings that have been given by your users will show while the ratings that have not been voted doesn’t display (in the example below, this Course was rated with 5, 4 and 2 stars).

To the right of the breakdown chart, you'll find some useful tips. If you're looking at all Courses in your chosen division (s), you'll see a ranking of the top Courses in your organization based on the average ratings. If you're looking at one specific Course, you will find information there about how that Course ranks among the others based on its rating. 

 

Breakdown by reviewers

Lastly, the breakdown by reviewer chart will show each user who has given a review within the selected division(s) for the selected Courses, the rating and comment they gave, as well as the status of the comment and the response the Course creator or admin gave, if any.

Click the three dot menu to export the table to CSV or Excel.

Printing options

The Export icon at the top right of the dashboard enables you to print or generate a PDF of the entire dashboard, filtered or unfiltered. You can also view all of your PDF exports.

• Print dashboard - Click the Export icon and select Print. A preview is generated for your review. When ready, click the Print button.
• Generate PDF of the dashboard - Click the Export icon and select Generate PDF.  A message is displayed to inform you the generation is in progress. This may take a few moments. You can close the message by clicking the X. When your PDF is ready, a message is displayed. Click the Download button. Note: Navigating elsewhere during the PDF generation will disrupt the process, and you'll need to regenerate the PDF. 
• View exports of the dashboard - Click the Export icon and select View exports. A list of your PDF exports is displayed. You can download the export by clicking on Click to download.

Read more about how to resolve user feedback on Courses here.