Guide to question-based analytics

With question-based analytics dashboards, Showpad aims to give valuable data into what your users are doing with Showpad with specific insights. We want to answer these questions and more with the option to toggle on new deal data and analytics reporting.

Question-based analytics ask strategic questions and offer insights with actual data.

First, make sure to toggle the new reporting switch on to greet your new possibilities:

Note: When this toggle is active, the Reports tab in the Online Platform is renamed to Analytics.

Key features

• See how Showpad is being used on a granular level
• Discover the content with the strongest ties to results
• Learn how course activity relates to revenue 
• Use data to design content that engages your team
• Export full data set to CSV or XLS

You need this to succeed

• Showpad Web app with administrative or promoted member reporting capabilities
• Activity within your Showpad instance by users
• For revenue related reporting, a Salesforce integration is required

How to use question-based dashboards

1. Toggle on the analytics switch in your administrator Reports tab.
   

   Note: When this toggle is active, the Reports tab in the Online Platform is renamed to Analytics.

   
2. Select the question you want answered with your organization's data. For this example, we will choose: What are users looking for?
   
3. Your dashboard will reveal the answers with up-to-date data on each distinct category. Read on for more information about the sectional reports you will find, and some advice you can glean from each.
   

What's on the menu

The following articles are provided to help you learn how to get the most from Showpad's question-based analytics dashboards. Click on the corresponding question below to learn more about your dashboard. 

Each of the question-based reports offers insights and help for your organization. Here is a current list of the analytics reports offered and what they do:

Tips and tricks

Here are some helpful tips to know when working with these reports: 

• When it comes to shares, these reports take into account content that was shared through email shares, link shares, and Shared Spaces.
• When you see a tip box indicated with a lightbulb, these are personalized recommendations on terms, tips, and tricks designed for your specific set of users by data they input themselves.
  
• A session is logged whenever a user opens the Showpad app. In question-based reporting, sessions are defined differently and more objectively than in previous Showpad reports. Here, we consider a session as a series of user events, and we only consider a new session if there was 30 minutes of inactivity time on the user’s side. In traditional reports, we count every time a user switches between Showpad and another application as a session.
• Reports that include industry benchmarks are derived from our actual customer base and are based on the related industry and the number of employees from that Showpad instance. We aggregate usage across your industry and compare that to the overall performance.
• At the bottom of each dashboard report, click the three-dot menu and choose to export full sets of data or filtered sets to Excel or a CSV document.
  

To understand other Showpad reports, check out this Guide to Reports for Administrators.